Senior Manager, Evolve
Account Management
$141-184k
+ Variable Annual Bonus + Equity
Making vacation rental easy for everyone
Be an early applicant
Making vacation rental easy for everyone
1001+ employees
Be an early applicant
$141-184k
+ Variable Annual Bonus + Equity
1001+ employees
Company mission
To make renting a vacation home easy for both guests and owners by offering verification and 24/7 support.
Role
Who you are
- 8+ years of business performance improvement experience with a focus on driving performance and profitability
- 5+ years of people leadership experience with successful experience developing and multiplying leaders
- Experience providing world-class service through consultation, providing value to clients
- Proven track record of working cross-functionally
- A strong people leader with the ability to get teammates to elevate their thinking through your natural ability to motivate and excel team performance and skillset
- Excellent communication skills with the ability to effectively present to senior leadership and frontline teammates
- Proven success leading the development of customer-facing communication aimed at building trust and confidence
- Resourceful, with a curiosity to solve problems and create new solutions
- Self-motivated - you don’t look for direction, you make it happen
- Prior experience in the travel & tourism industry or real estate technology space is a plus
What the job involves
- Lead and mentor a team of managers and staff, providing guidance, support, and professional development opportunities. This involves setting clear expectations, holding team members accountable, and fostering a collaborative and inclusive work environment
- Own the homeowner-controlled performance levers, such as calendar availability, minimum rates, and minimum stays, to maximize owner success. This entails developing a strategic vision for optimizing these levers and leading cross-functional efforts to ensure effective execution
- Ensure proper optimization, service, and communication strategies are implemented by collaborating with Revenue Management, Sales, Support, Marketing, Analytics, and Product teams
- Promote a culture of hospitality when addressing homeowners' performance concerns, and proactively communicate with them regarding performance and optimization actions
- Align with the Sales & Support and Revenue Management teams to ensure that service levels and processes provide an exceptional experience for homeowners
- Develop a strategy to offer customized consultations to homeowners with concerns about their performance
- Collaborate across departments to foster teamwork, while providing leadership to develop effective communication strategies and initiatives that educate homeowners on current market conditions and their potential impact on property listings
- Identify opportunities to derive insights from data and new tools by establishing team goals and KPIs, and optimizing team performance in alignment with the broader Account Management team
- Define a clear standard of success for the team and ensure it is effectively represented in high-stakes organizational interactions, including monthly business reviews and cross-functional meetings. This involves strongly advocating for the team's goals and priorities and communicating them to relevant stakeholders
- Collaborate on headcount planning, recruitment, and retention processes for the team
- Develop and implement strategies to build and maintain client relationships, drive revenue growth, and ensure client satisfaction
Our take
Evolve is a hospitality company offering 5-star experiences to rental customers in highly vetted properties. It takes a direct hand in guest experience management, from preparing and vetting properties, to fine-tuning stays in response to client feedback.
Launched in 2011, Evolve came to the game shortly after Airbnb. However, where Airbnb makes vacation rental possible for everyone, Evolve’s aim is to make it easy. This is a difference it has made great pains to stress - perhaps a hangover from the misconceptions it faced from VCs when raising initial funds.
Evolve serves thousands of homeowners, with over 10 million guest customers. As home rentals continue to be popular, and with the market in need of quality control, Evolve’s 5-star focus enables it to stand out and secure a good position for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$100m
LATE VC
May 2020
$25m
SERIES E
Total funding: $224.2m
Company benefits
- Onsite gym
- 401(k) matching up to 4%
- Free travel credit and discounted stays
- Monthly all-company meetings
- Happy hours
- Baseball games and holiday parties
- Community groups
- Paid leave for new parents
- Work from home opportunities
- Health insurance
Company HQ
Central Business District, Denver, CO
Leadership
Brian Wegan
(Founder & CEO)They studied at Boston College and the University of Virginia School of Law. They were an Associate Attorney at Gunderson Dettmer, and VP of Exclusive Resorts.
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