Technical Account Manager, Hightouch

EMEA

Salary not provided

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window

Senior and Expert level

Remote from Europe, UK

AI platform for marketers

Job no longer available

AI platform for marketers

201-500 employees

B2BArtificial IntelligenceEnterpriseMarketingBusiness IntelligenceSaaSAPIData Integration

Job no longer available

Salary not provided

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window

Senior and Expert level

Remote from Europe, UK

201-500 employees

B2BArtificial IntelligenceEnterpriseMarketingBusiness IntelligenceSaaSAPIData Integration

Company mission

To make the best customer data technology in the world available to every enterprise.

Job

Company

Role

Who you are

5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

What the job involves

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent
Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well
As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Our take

With the growing need to combine data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been on the rise. Hightouch provides a composable customer data platform to serve innovative marketers, alongside AI-powered tools for marketing.

Hightouch's platform helps marketers to build audiences and customer identities, collect and synch data, and analyse campaigns. LLM-based agents can be deployed to help streamline marketing, and the platform also supports AI decisioning. This comprehensive suite enables Hightouch to serve a range of businesses such as Spotify, Docusign, Warner Music Group, Grammarly and Autotrader.

Through development and acquisitions, such as of Workbase and Whatis, Hightouch has expanded steadily over the years. So long as it continues to enhance its capabilities and provide seamless data activation for its growing customer base, the company should have a bright future ahead of it.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 7 rounds)

Apr 2026

$150m

SERIES D

Feb 2025

$80m

SERIES C

Total funding: $322.4m

Company benefits

Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home

Company HQ

Mission District, San Francisco, CA

Leadership

Tejas Manohar

(Co-CEO & Co-Founder)

A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.

Josh Curl

(CTO & Co-Founder)

Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.

Kashish Gupta

(Co-CEO & Co-Founder)

Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.

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