Customer Service Advisor, Experian

Salary not provided

Offers discretionary bonus plan and sharesave scheme

Junior and Mid level

Nottingham

Hybrid working - 40% on site

1-2 days a week in office (Enterprise Way, Nottingham)

Free credit check, score, and report

Be an early applicant

Free credit check, score, and report

1001+ employees

B2CB2BFinancial Services

Be an early applicant

Salary not provided

Offers discretionary bonus plan and sharesave scheme

Junior and Mid level

Nottingham

Hybrid working - 40% on site

1-2 days a week in office (Enterprise Way, Nottingham)

1001+ employees

B2CB2BFinancial Services

Company mission

We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.

Job

Company

Role

Who you are

Contact centre experience across phone, email and live chat
A calm approach even in challenging situations
A natural problem‑solver with a customer‑first mindset
A team player who contributes positively to the working environment
Adopt a proactive approach in continuous improvement

What the job involves

We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office
Reporting into the Customer Service Manager, you will be part of an important team within Experian. You will develop both your customer service and administration skills
You will have experience excellent customer service skills, which you will support our clients and customers throughout their onboarding and employment screening journey
You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions
We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team

Our take

Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.

It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.

It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.8)

Trustpilot (3.7)

Company

Company benefits

Hybrid working
Flexible working
Discretionary bonus
Pension
Bupa Healthcare
Sharesave Scheme
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
Discounted gym membership
Discounted dental cover

Company values

Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.

Company HQ

Nottingham, UK

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Leadership

Brian Cassin

(CEO)

Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.

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