Revenue Operations Manager, Flex
Systems
$136-170k
+ equity
2-3 days a week in office
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$136-170k
+ equity
2-3 days a week in office
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations, with at least 2 years in a senior or lead capacity
- Deep Salesforce expertise — you've configured and built environments, not just maintained them. Salesforce Administrator Certification preferred
- Demonstrated experience standing up RevOps infrastructure for a new or rapidly scaling business unit, division, or company
- Familiarity with GTM systems such as Outreach, LeanData, Clay and HubSpot Marketing.
- Experience with AI-assisted operational tooling (e.g., Claude, Claude Code) is a plus
- Builder mentality — you're energized by creating from zero, not just optimizing what exists
- Strong architectural thinking — you design systems and processes that scale, not just ones that work today
- Comfort with ambiguity — you can define scope, make tradeoffs, and move forward when the playbook doesn't exist yet
- Exceptional cross-functional communication — you translate between technical and business stakeholders fluently
- High ownership and accountability — you treat the division's operational success as your own
- Detail-oriented execution paired with strategic perspective — you can wire up a validation rule and advise on GTM process design in the same afternoon
What the job involves
- Flex is seeking a Revenue Operations Manager to build, own, and scale the operational backbone for our New Verticals division — Flex's expansion beyond rent into non-rent split-pay verticals
- Reporting to the Head of Revenue Operations, you'll be the first dedicated RevOps hire to support New Verticalsr, responsible for standing up the systems, processes, and data infrastructure that will power this division through its next phase of growth
- New Verticals is exiting its experimental phase with clear product-market signal and aggressive growth targets
- You'll work closely with Business Development,Sales and cross-functional leadership to architect the GTM engine from the ground up — Salesforce configuration, pipeline management, routing, reporting, and the full revenue tech stack
- This is a build role: you'll define the playbook, not inherit one
- This is an ideal role for someone who thrives in ambiguity, has stood up RevOps infrastructure before, and wants to shape the operational foundation of a high-growth division
- Systems Architecture & Ownership
- Build and own the Salesforce environment for New Verticals — objects, fields, page layouts, record types, validation rules, flows, and automations tailored to non-rent split-pay sales motions
- Design and implement revenue tech stack integrations (CRM, enrichment, routing, marketing) to support NV's distinct sales process and team structure
- Establish system architecture standards, documentation, and governance that can scale as the division grows from a small team to a full GTM org
- Serve as the primary systems expert for New Verticals — owning troubleshooting, enhancements, and feature requests end-to-end
- Process Design & GTM Enablement
- Architect the sales process from lead-to-close — stage definitions, pipeline management, forecasting methodology, and deal hygiene standards
- Design and deploy routing rules, territory logic, and assignment workflows specific to go-to-market motions (biller channel, D2C, consumer cross-sell)
- Partner with Revenue Operations leadership to align on New Verticals processes with company-wide RevOps standards while accommodating the division's unique needs
- Build scalable onboarding workflows and enablement materials for new hires as the team scales rapidly
- Data, Reporting & Analytics
- Define and maintain core operating metrics — TPV, pipeline velocity, conversion rates, and division-specific KPIs
- Build dashboards and reports that give Revenue team leadership real-time visibility into pipeline health, forecast accuracy, and team performance
- Ensure data quality and integrity through validation rules, audits, deduplication, and governance practices
- Partner with Data and BI teams to ensure data flows cleanly into Snowflake and downstream analytics
- Cross-Functional Leadership
- Act as the operational bridge between the team’s Business Development,Sales, Partner Success, and the broader RevOps team
- Translate business requirements into system design — converting ambiguous asks into reliable, repeatable processes
- Represent the operational needs in company-wide RevOps planning, tool evaluations, and architecture decisions
- As the division scales, help scope and build the New Verticals RevOps function — contributing to hiring plans, role definitions, and team structure
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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