Technical Support Specialist, Smartsheet

Core Apps

Salary not provided

$25.24 - $34.25 USD hourly. In addition, this role will be eligible for a market competitive incentive opportunity

Smartsheet

Junior and Mid level

Remote from US

More information about location

Dynamic workspace platform for collaboration

Posted today

Dynamic workspace platform for collaboration

1001+ employees

B2BInternal toolsProductivitySaaS

Posted today

Salary not provided

$25.24 - $34.25 USD hourly. In addition, this role will be eligible for a market competitive incentive opportunity

Smartsheet

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BInternal toolsProductivitySaaS

Company mission

to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

Job

Company

Role

Who you are

Excellent written, verbal and interpersonal communication skills
1+ years of Technical or Customer support experience, or equivalent
Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
Working knowledge of assigned feature a plus
Flexibility in your working hours as this position will require work outside of standard business hours
Energized by solving problems and providing outstanding support

What the job involves

As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe
Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects
Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences
Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance
Become an expert in a specific product area
Contribute to team projects
Give and receive thoughtful feedback on team processes and leadership
Manage other responsibilities as assigned

Our take

With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.

Like other team collaboration software companies, such as Lucid and Atlassian, Smartsheet saw strong growth in the early 2020s and achieved 17% year-on-year revenue increases through 2025. If the company can maintain this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.

Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, making it the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Thanks to its successes, it was bought by Blackstone and Vista Equity Partners for $8.4 billion in 2025 with an eye on further international scaling, leveraging the reach of its new parent companies.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

7% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (1.2)

Company

Funding (last 2 of 7 rounds)

May 2017

$60.4m

SERIES F

May 2014

$35m

SERIES E

Total funding: $127.9m

Company benefits

Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location (role specific)
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year

Company HQ

West Bellevue, Bellevue, WA

Leadership

Mark Mader

(President & CEO)

Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.

Brent Frei

(Founder & Board Member)

Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.

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