Manager, Okta
Technical Account Management
$158-265k
OTE
Salary dependent on location
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
$158-265k
OTE
Salary dependent on location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 8+ years of relevant experience with a Bachelor's degree or equivalent combination of education and work experience
- 1-3 years of leading technical account management or sales engineering teams (or similar roles)
- Experience driving software adoption, and building and scaling technical account management practices
- Demonstrated success leading effectively in a dynamic, high-growth, and fast-paced environment
- Passion for leading high-performing teams, coaching to develop skills, and helping to chart career paths
- Experience and comfort managing a customer-facing, geographically distributed team
- Clear communicator, who leverages data, workflow diagrams, logic, and strong analytical skills to illustrate viewpoints verbally and in writing
- Excellent presentation skills, with a passion for explaining complex technical concepts in a digestible manner & for coaching your team to do the same
- Demonstration of operational excellence in analytical thinking, and improvement, problem-solving, communication, delegation, and planning
- Ability to collaborate across the organization and with external stakeholders
- Experience successfully engaging and working with senior (C-level) executives
- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
What the job involves
- As a Manager, Technical Account Management, reporting into the Director, Technical Account Management - AMER, you will lead a team of TAMs dedicated to delivering exceptional service and support to our clients. You will oversee team performance, drive customer success initiatives, and foster strong relationships between our clients and our technical teams.
- Your leadership will be instrumental in ensuring our clients receive the highest IAM advice while achieving their business objectives. The role requires excellent strategic, analytical, and business process skills to effectively grow and nurture our growing team and customer base.
- Mentor, coach, and develop a team of Technical Account Managers, fostering a culture of collaboration, accountability, and continuous improvement
- Develop and implement strategic plans for the TAM team to align with company goals, ensuring that Technical Account Management KPIs are met or exceeded
- Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs
- Ensure the TAMs exceed Okta’s expectations in core product and identity knowledge, communication, and execution and contribute to the larger TAM function
- Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews, Best Practices, and Platform Health Checks
- Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
- Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
- Collaborate with other team leaders (CSM, Sales, Presales, Professional Services, Product and Support) to ensure customer support during escalations while also building strong relationships with Customer Success Leaders to align on shared goals and initiatives
- Proactively identify potential risks in client accounts and develop strategies to mitigate those risks effectively
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Diversity, Equity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
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