Senior Product Operations Manager, Harvey

• 4–7+ years in technical program management, product operations, research operations, or evaluation/benchmarking roles
• Experience working with ML/AI evaluations, benchmarking frameworks, or scientific workflows
• Comfort with statistical methodologies and SQL or Python, or similar tools to interpret evaluation data
• Ability to work deeply with legal experts and operationalize complex evaluation methodologies
• Strong cross-functional coordination skills across Product, Engineering, Research, and data providers/vendors
• High attention to detail and a bias toward clarity, rigor, and reproducibility
• Ability to navigate extreme ambiguity and bring order to complex systems
• Strong communication skills and comfort translating technical nuance for diverse stakeholders
• Desire to do whatever it takes to make evaluation systems successful—from writing documentation to diagnosing pipeline issues

Desirable

• We’re looking for a technical, systems-minded operator to build and scale the evaluation engine behind Harvey’s platform. As we expand globally, ensuring our models behave reliably, accurately, and jurisdictionally correctly is mission-critical—and evaluation complexity is increasing 10x
• As a member of our Product Operations team, you’ll work closely with Applied Legal Researchers, Product, Engineering, AI Research, and human data providers to operationalize evaluation methodologies and embed them into our product development lifecycle
• You’ll create the workflows, systems, and tooling that make evaluation a first-class product capability at Harvey
• This is a high-ownership role for someone who thrives in ambiguity, loves building structure from ambiguity, and wants to help scale the evaluation infrastructure of a global AI company
• Build and scale the systems that power model and product evaluations across Harvey
• Embed evaluation workflows and readiness checkpoints into the product development lifecycle
• Create the single source of truth for evaluation status, results, history, and launch readiness
• Turn Expert-designed evaluation methodologies into scalable, repeatable operational processes
• Manage relationships with human data vendors and ensure evaluation quality meets legal standards
• Work with Engineering and Research to improve evaluation tooling, automation, and dashboards
• Drive evaluation readiness for major product and model launches across geographies and jurisdictions
• Document and operationalize evaluation governance as complexity increases
• Help define how Harvey ensures model accuracy, reliability, and trust at global scale