Business Manager, Remitly
Europe
+ ESPP
3+ days a week in office
International payments company
Open for applications
International payments company
1001+ employees
Open for applications
+ ESPP
3+ days a week in office
1001+ employees
Company mission
To transform lives with trusted financial services that transcend borders.
Role
Who you are
- 5+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors
- Experience working in a global matrix organisation and in fast-growth international environments
- Demonstrable experience working in or alongside product management teams, with the ability to write product requirements, contribute to roadmap planning, and operate fluently in agile delivery environments
- A track record of influencing product prioritisation decisions through data-driven business cases and customer evidence, without direct authority over engineering or product resources
- Grasp of drivers and mechanics for high transaction volume businesses. Strong business acumen and decision-making skills
- Previous experience with data modelling and analysis
- Strong problem solving skills and the ability to generate good quality hypotheses combining qualitative and quantitative insights. Ability to lead junior members or a cross-functional squad to deep dive into ambiguous problem statements with significant business impact, create structured logical frameworks, and drive stakeholders towards business and customer-centric solutions
- Highly effective at cross-functional stakeholder management. Strong communication, influencing, and interpersonal skills
- Comfort navigating ambiguity at the intersection of product, commercial, and operational priorities — able to build clarity and alignment across diverse teams
What the job involves
- Remitly is hiring a Business Manager to lead growth in a key European region (customers sending to anywhere in the world from this European region)
- This is a strategy, analytics, product and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments
- The Business Manager will act as the primary regional customer voice, shaping the roadmap with deep customer and market insight and driving the end-to-end product experience for customers in the region
- Be accountable for overall sustainable revenue and customer growth in a key European region
- Drive overall regional performance, including key performance indicators such as new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value
- Oversee ongoing views about competition, market, and customer trends, translating regional strategies into specific market goals across multiple functions
- Develop long-term strategies and influence leadership decisions
- Serve as the primary regional advocate into the regional and global product organisation, owning the translation of customer and market insights into clear, prioritised product requirements
- Partner closely with product managers to define and maintain a regional product roadmap that addresses local customer needs, competitive gaps, and regulatory considerations
- Drive discovery and definition of new product features by leading structured customer research, usability studies, and qualitative interviews specific to the region
- Write and review product briefs and opportunity assessments for regionally-driven initiatives, ensuring they are grounded in customer evidence and quantified business impact
- Influence product prioritisation by building compelling business cases using customer-centric and impact-driven frameworks, aligning product leadership on regional bets
- Define success metrics and acceptance criteria for product initiatives in the region, working with product and engineering to ensure outcomes are measurable and tracked
- Evaluate and provide structured feedback on product solutions during discovery and build phases, representing the regional customer perspective in design reviews and sprint demos
- Identify and escalate friction points, localisation gaps, and experience deficiencies in the regional customer journey, partnering with product and design to resolve them
- Stay ahead of competitor product developments, regulatory changes, and emerging customer expectations in the region, proactively surfacing implications for the product roadmap
- Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes
- Through collaboration with analytics teams across pricing, product and marketing, create customer behaviour and market analyses to obtain insights and develop executional plans
- Define and manage a continuous feedback loop from regional customers, turning qualitative signals into quantifiable product and operational improvements
- Partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience
- Drive executional excellence on initiatives and define the right strategic context and clear prioritisation for stakeholders
- Lead building business cases for key initiatives and influence prioritisation of partner teams' roadmaps through structured business impact and customer-centric frameworks
Salary benchmarks
Our take
Since its inception in 2011, Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operates across multiple continents. Remitly put down most of its success on putting its customers first.
The emergence of digital banks with low transaction fees cross-country has increased competition in a space where Remitly was dominant for many years. The company must continue to innovate its product to ensure it is the go-to place for these types of payments.
That said, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through the introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company HQ
Central Business District, Seattle, WA
Leadership
Matt Oppenheimer
(CEO & Co-Founder)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011.
Josh Hug
(Vice Chair & Co-Founder)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO.
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