Lead User Experience Writer, Zoom
$146.7-339.3k
Office located in San Jose, CA
Video-focused online communications platform
Be an early applicant
Video-focused online communications platform
1001+ employees
Be an early applicant
$146.7-339.3k
Office located in San Jose, CA
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Possess extensive experience in a content strategy role, demonstrating a deep understanding of industry best practices and proven success in developing effective content strategies
- Be able to create and deliver content strategy for multiple products and teams
- Be able to coach and lead other UX Writers and designers through critiques and trainings
- Have facilitation and leadership skills to work across multiple teams and bridge gaps between product areas
- Be experienced in design systems and creating common content patterns and guidelines
- Have an impressive portfolio showcasing content strategy and UX writing skills
- Demonstrate excellent problem-solving skills with meticulous attention to detail
What the job involves
- As a Lead UX Writer on Zoomʼs product design team, you will play a crucial role in leading content strategy and elevating the content standards across our suite of products
- This hands-on leadership position will significantly impact the user experience by establishing processes, standards, and strategy for the UX Writing and product design team
- Additionally, you will create and educate product and design partners on content guidelines and best practices for crafting microcopy
- Together with a skilled team, you will elevate the user experience through content, ensuring interactions are intuitive, clear, and engaging
- Join Zoomʼs UX Writing team, where we craft scalable, cross-platform copy solutions for consistent user experiences
- We work closely with our design and product partners to deeply understand user needs and craft content that guides and delights our users
- Our team works with designers to address complex design challenges and create impactful experiences that inspire millions of users worldwide
- Leading the strategic vision and advancing the UX Writing discipline at Zoom
- Applying systems thinking to drive improved UX writing outcomes for users
- Coaching writers, designers, and product partners to ensure consistent and cohesive experiences
- Conducting writing reviews and providing constructive feedback to junior team members
- Hosting training sessions to scale content strategy across design, product, and engineering
- Demonstrating expertise in content strategy, operations, and effective communications
- Defining content testing strategy in partnership with the UX Research team
- Collaborating with the Design Systems team to maintain and create up-to-date content guidelines
Application process
- At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
- End Date: April 23, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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