Account Manager, Remote
SMB, AMER
$64-179.8k
OTE
Base salary is 60%. Plus stock options
More information about location
HR solutions for distributed teams
Be an early applicant
HR solutions for distributed teams
1001+ employees
Be an early applicant
$64-179.8k
OTE
Base salary is 60%. Plus stock options
More information about location
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
- Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
- Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
- Ability to create and execute sales motion and tactics to consistently grow revenue per account
- Able to create, execute and adapt proactive client strategies to achieve goals
- Confidently develop pipeline, forecast outcomes and provide accurate reporting data
- Strong knowledge of sales processes
- Ability to learn complex product solutions and eager to constantly develop new skills and competencies
- Understanding of Remote’s services and its position in the industry
- 5+ years of Account Management experience preferable, or related SaaS sales experience
- Excellent verbal and written communication skills
- Business fluency in English is essential
- Highly self-motivated with ambitions to be in a closing role
- Self-directed and able to work independently and as an active member of the team
- Resilience and perseverance with a positive attitude
- Able to perform under pressure
- Strong business acumen
- High level of integrity and work ethic
- Efficient in multitasking, prioritization, and time management
- Customer obsessed and clear desire to be in a customer facing role
What the job involves
- The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies
- Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle
- This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships
- As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses
- Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect
- This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth
- Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
- Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
- Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
- Own the customer relationship and complete the cycle from sale to business completion
- Remain in frequent contact with the customers and build strategic and partnership based customer relationships
- Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
- Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
- Work with other cross-functional teams to ensure customer success
- You'll report to: Manager, Account Management
Application process
- Interview with recruiter
- Interview with hiring manager
- Interview with team member(s)
- Interview with cross functional team
- Interview with VP
- Bar Raiser Interview
- Prior employment verification check
- Start date: As soon as possible
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries they offer services for to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company HQ
Fisherman's Wharf, San Francisco, CA
Leadership
Job van der Voort
(CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(COO)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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