Customer Onboarding Specialist, Sumsub
Leading identity verification service
Job no longer available
Leading identity verification service
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To create a world where anyone—regardless of age, location, or computing skills—can securely access and use any service.
Role
Who you are
- Proficiency in English, additionally Spanish, Mandarin, Cantonese, or Portuguese would be a plus
- 2+ years of experience in customer onboarding, implementation, customer success, or related client-facing/ educational roles in B2B SaaS, fintech, identity verification, crypto, banking, trading, gaming, e-commerce or a related industry
- Excellent communication and presentation skills, with a natural ability to teach and simplify complex topics for diverse audiences
- Ability to create and edit visual and video content (presentations, diagrams, screen recordings) to improve client understanding, with strong attention to detail
- Understanding client challenges and translating them into actionable solutions
- Highly organised and proactive, able to prioritise tasks, manage multiple projects, and ensure timely onboarding in a fast-paced environment
- Ability to collaborate across different countries and time zones, setting clear expectations and effectively mediating and resolving issues
Desirable
- Experience withKYC, KYB, compliance, or identity verification is a strong plus
- Theoretical/ practical knowledge of programming languages (e.g. HTML, CSS)
- Experience with API integrations, Postman.Strong understanding of the Atlassian products (Confluence)
- Experience with learning management systems (LMS)
What the job involves
- Now we are looking for a Customer Onboarding Specialist who possesses exceptional communication and teaching skills to join our dynamic team
- You will work closely with clients to understand their needs, provide training, and support them in using our solutions while meeting compliance requirements
- Client Onboarding: Manage the end-to-end onboarding process for clients, from initial handover to fully using the platform, ensuring all client needs are addressed. That consists of delivering clear, structured training sessions, helping clients understand the platform’s features, best practices, and compliance requirements
- Needs Assessment & Solution Delivery: Taking ownership and understanding customers’ context, pain points, and enhancing platform adoption
- Training Materials: Create and edit presentations, guides, diagrams, and screen recordings to improve clarity and facilitate understanding
- Client Communication: Maintain professional communication to manage expectations, provide updates, and build a strong customer relationship
- Educational Communication: Explain complex concepts to clients of all levels in a clear way, adapting your approach based on the client’s role and background
- Collaboration: Work closely with cross-functional teams, to ensure a seamless onboarding experience and address any client concerns promptly
Our take
Verification security is an evolving issue that, as businesses continue to digitise, many spend unnecessary amounts of time building the infrastructure for. Sumsub has built a global verification platform that helps remote workers and international employees securely log into their work accounts in a simple and secure manner.
The all-in-one verification platform is used by more than 4,000 companies to verify users and transactions. Sumsub has also developed a compliance-as-a-service platform, a first-of-its-kind application that helps companies adhere to AML regulations to “Know Your Customer” (KYC). Expanding from its one-size-fits-all verification service has reaped dividends for Sumsub, which enjoyed $30M in Series B funding off the back of its compliance service launch in 2022.
Moving forward, Sumsub is looking strong within a competitive verification market. Its products are applicable to a range of industries within tech including fintech, gaming, and even rideshare apps. The latter is an especially lucrative market in Europe, car ownership trends shifting, with a growing share of drivers opting for flexible mobility solutions over owning a vehicle outright. This indicates that ridesharing is a particularly lucrative sector for Sumsub to tackle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2022
$30m
SERIES B
Sep 2020
$6m
SERIES A
Total funding: $36m
Company HQ
Bay, Springfield, MA
Leadership
Andrew Sever
(Co-Founder & CEO)Leading Sumsub's operations and global growth, aiming to make it a one-stop hub for verification and compliance. Theoretical physicist that previously was a C-suite manager in top IT companies.
Peter Sever
(Co-Founder & CSO)Peter, as CSO, ensures Sumsub meets market demand and achieves stable growth by planning new features. He ensures customer feedback shapes product development, working closely with CSO teams.
Jacob Sever
(Co-Founder & CIO)Jacob leverages his expertise in product design, animation, and computer graphics to combat digital fraud. Leading transformative initiatives, he aligns business strategy with innovative approaches.
Vyacheslav Zholudev
(Co-Founder & CTO)With a Ph.D. in Computer Science from Jacobs University, drives Sumsub's development team to achieve complex goals. His expertise ensures 99.996% uptime. Previously impacting at ResearchGate.
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