Senior Cloud Infrastructure Engineer, UJET
$150-175k
More information about location
AI-powered contact center solutions
Be an early applicant
AI-powered contact center solutions
201-500 employees
Be an early applicant
$150-175k
More information about location
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- 5–10+ years of experience in cloud infrastructure, platform engineering, or SRE
- Deep experience with Google Cloud (GCP) or equivalent cloud platforms and distributed systems
- Strong expertise in:
- Networking (VPCs, load balancing, DNS)
- Kubernetes and container orchestration
- Infrastructure as Code (Terraform or similar)
- Experience building and operating production-scale infrastructure systems
- Strong programming/scripting skills (Go, Python, etc.) for automation and tooling
- Ability to work across teams and influence technical direction
Desirable
- Experience with multi-region or high-availability infrastructure design
- Background in infrastructure security or compliance
- Experience building internal developer platforms or tooling
- Familiarity with observability systems (Prometheus, OpenTelemetry, etc.)
What the job involves
- We’re hiring a Senior Cloud Infrastructure Engineer to design, build, and evolve the cloud environment our entire platform runs on
- This team owns the foundational infrastructure layer—networking, Kubernetes, cloud architecture, and core platform services. Your job is to make it secure, scalable, cost-efficient, and easy for engineers to build on
- This is not an application development role. You will operate at the layer where bad decisions become outages, and good decisions disappear because everything just works
- Design and manage GCP project structure, networking, and core infrastructure
- Own Kubernetes cluster infrastructure (provisioning, upgrades, scaling, reliability)
- Define and maintain infrastructure-as-code (Terraform) standards and patterns
- Improve system-level architecture for scalability, resilience, and performance
- Build reusable infrastructure patterns that product teams can safely adopt
- Reduce friction for developers while maintaining strong guardrails
- Partner with engineering teams to improve how services are deployed and operated
- Manage and evolve base observability systems (metrics, logging, tracing foundations)
- Build and maintain infrastructure for secrets management, IAM, and security primitives
- Ensure infrastructure is secure by default, not by exception
- Improve infrastructure reliability and reduce systemic risk
- Lead and contribute to incident response when infrastructure is involved
- Identify and eliminate infrastructure-level failure modes and bottlenecks
- Drive cloud cost visibility and optimization
- Build systems and practices that balance performance, reliability, and cost
- Partner with leadership to align infrastructure investment with business needs
- Shape infrastructure strategy across teams and services
- Drive adoption of standards and best practices across engineering
- Identify systemic issues and lead cross-team improvements
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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