Client Dashboard Specialist, FareHarbor
More information about location
Booking solutions for tour operators
Job no longer available
Booking solutions for tour operators
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- If you’re a natural problem-solver, detail-oriented, and self-motivated, we need you to be the first to set our clients up for success with FareHarbor
- Legally authorized to work in the European Union
- Bachelor's degree
- An excellent problem solver with a strong attention to detail and deadlines
- Thrives in a fast-paced environment
- A task master comfortable juggling several projects simultaneously
- Naturally tech-savvy and prepared to learn a new software and keep up to date with product updates
Desirable
- Proficiency in one of the following languages: Dutch, German, Italian, Spanish, Portuguese
- Experience working in a startup/SAAS environment
- Experience with Close.com or similar CRM
- Experience with basic html, css, and markdown
What the job involves
- The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Amsterdam office
- The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry
- Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up a new client with a FareHarbor dashboard
- Interpret needs of different companies and customize their FareHarbor dashboard to best fit those needs
- Become an expert FareHarbor user and stay on top of all new product updates
- Communicate across teams to ensure client needs are met
- Provide valuable feedback to the development team
- Help develop, improve, and implement standard operating procedures
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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