Senior Director of Product Management, Salesforce

• Solid understanding of Agents, Copilots, Conversational AI landscape, Artificial Intelligence in its myriads flavors
• Passionate about emerging AI trends, translating that to vision and roadmap
• Highly Technical and well versed in building SaaS services
• Experience with 0→1 product incubation at startups or inside of a larger organization
• Exposure to outbound product management
• Consistent track record of successfully launching and leading a product or a service
• Strong understanding of CRM applications, rules engines, and pricing applications
• Experience managing cross-functional teams, including engineering, design, and data science
• Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences
• Analytical mindset with experience in using data to drive product decisions and measure success
• Experience with the lifecycle of AI model development, tuning, and experimentation is a significant advantage
• A related technical degree required

Desirable

• As a Senior Director of Product Management in our AI Cloud/Agentforce Organization, you will be instrumental in shaping the product vision and driving the success of our AI platform and agents in the market
• In addition to product delivery and excellence, you will also be managing a dynamic team of PMs who own a wide range of AI agent types and platform features
• Product Strategy: Define and implement the product strategy for Employee Agents to align with the company's overall vision and goals
• Building and maintaining the Employee Agents Conversation AI product serving Enterprise customers
• Drive Innovation, Customer Success & Trust for Employee Agents
• Customer facing outbound product management, escalation management
• Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to define and both the product & trust road map for Employee Agents, prioritizing Slack as the primary surface for deployment. Deliver high-quality products within the organization that will benefit all clouds: Service, Commerce, Industries, Sales cloud
• Experienced manager of PMs: Build and mentor the PM team, driving cohesion and maintaining a high bar for innovation and execution
• Drive team culture, in-office team and cross-cloud collaboration
• Drive Customer-Centric Innovation: Work with both pre-sales and post-sales teams to develop rapid prototypes, identify and eliminate product gaps, drive product improvements, and engage customers as design partners to ensure high satisfaction. Maintain a tight feedback loop with Product and Engineering, prioritizing field-discovered gaps and fostering customer-centric innovation
• Evangelize Thought Leadership: Frequently speak at customer and industry events, evangelizing the transformative shift from reactive ticket resolution to proactive ticket prevention and outcome-based automation