Associate Solutions Consultant, ActiveCampaign
German speaker
Customer experience automation
Open for applications
Customer experience automation
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- Experience: 2+ years in a customer-facing, technical pre-sales role (e.g., Solutions Consultant, Sales Engineer, or Solutions Architect) within the SaaS industry
- Technical Acumen: Strong knowledge of APIs, data structures, and custom integrations. Proficiency with ActiveCampaign’s platform is a plus, along with experience in CRM, marketing automation, or e-commerce integration technologies
- Sales Mindset: Excellent communicator with the ability to translate technical solutions into valuable business insights for potential clients
- Adaptability: Comfortable navigating complex sales cycles, able to adjust to different customer needs, especially for German-based accounts within EMEA
- Collaboration Skills: Strong team player capable of working cross-functionally with AEs, Solutions, and others to deliver complex, tailored solutions
- Resourcefulness: Self-driven and proactive, with problem-solving skills and an ability to find solutions even with limited guidance
- German Language Skills: Fluent or highly proficient in German (written and spoken) for effective client engagement and communication
Desirable
- Industry Expertise: Experience in the marketing automation or SaaS industry
- Technical Tools Knowledge: Familiarity with platforms like Zapier, Segment, Looker, Salesforce, Shopify, and WooCommerce
- Custom Reporting Experience: Background in creating or advising on custom reporting solutions using tools like Looker or Tableau
- API and Backend Knowledge: Experience with APIs and backend languages to understand application development from a developer’s perspective, enhancing technical discussions with clients
What the job involves
- The AssociateSolutions Consultant (SC) The SC plays a critical role in both pre-sales and post-sales support, leading technical discovery sessions to align ActiveCampaign’s solutions with customer business needs and delivering tailored, high-impact consultations
- Operating in a hybrid capacity, the SC supports high-level German-speaking accounts throughout the sales process, collaborating closely with Account Executives and Senior Solutions Consultants to ensure client success, with a strong focus on the DACH Market
- Support Sales/Post Sales: Manage German-speaking accounts in a hybrid role, supporting both sales and post-sales
- Discovery Sessions: Lead comprehensive discovery sessions to identify customer business challenges, aligning ActiveCampaign’s capabilities to address specific needs and strategic objectives
- Proof of Concept Demonstrations: Develop and present customised proof-of-concept demos with technical topics, clearly illustrating ActiveCampaign’s value in meeting customer requirements and supporting business objectives for both sales and post-sales teams
- Collaboration with Senior Solutions Consultants: Work alongside Senior team members on complex opportunities to validate technical feasibility, provide in-depth product insights, and ensure a seamless handoff for technical validations
- Regional Market Expertise: Act as a subject matter expert for the German market within EMEA, providing insights to ensure solutions align with local business practices and expectations
- Internal Team Collaboration: Share insights from discovery sessions with internal teams, contributing strategically to customer strategy and account planning
- Continuous Learning and Development: Keep up with industry trends, feature updates, and market changes to provide informed consultations, and support Associate Solutions Consultants with their development
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company values
- Iterate everything, always
- Pursue growth with gratitude
- Create wow
- Cultivate inclusion & diversity
- Make the customer a hero
- Start with trust
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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