Senior Application Support Engineer, IDT
Communications & payment services
Open for applications
Communications & payment services
1001+ employees
Open for applications
1001+ employees
Company mission
To provide innovative communications and payment services for consumers and businesses on a global scale.
Role
Who you are
- IDT Corporation is looking for a Senior Application Support Engineer, with a minimum of 5+ years of experience in an application support and technology role
- Degree in software engineering, computer science, information technology, computer engineering, or similar field
- 5+ years experience as an application support engineer
- Previous experience in a service provider company is a must
- Strong ability to manage distributed LINUX & WINDOWS applications independently
- Ability to read and write shell scripts, read Perl / Python code
- DB knowledge and SQL skills required
- Experience configuring Apache, IIS or other Web service engines
- Experience using APM tools (eg: New Relic). Log Mining Tools (eg: Splunk)
- Experience using deployment tool (eg: Jenkins, AWS code deploy)
- Experience in DevOps domain (eg: infrastructure as code)
- Other requirements:
- Motivated, independent, self driven; go beyond daily tasks
- Must be able to multi-task; App Support is fast paced!
- Understanding of problems from user’s perspective
- Ability to document procedures in confluence
- Solid understanding of processes (eg: Agile, IDT processes)
- Willingness to share and work as a team!
- Reliable internet connection is a must!
- A working camera is a must!
- Work Week: Monday - Friday 3 am to 11:30 am EDT
- On-Call: 7 days a week including holidays
What the job involves
- The Sr. Application Support Engineer's duties include troubleshooting various application and customer facing issues, proactively identifying service impacts, performance of root cause analysis, in depth analysis, in close collaborating with the GNOC, QA/DEV scrum teams, Network Engineers, System Administrators, marketing, commercial, as well as internal/external providers
- Support a variety of applications and systems across a multitude of products within IDT’s SLA
- Actively participate in and lead incident calls (P1–P3), ensuring swift resolution and proper documentation post-incident
- Monitor system and application performance; investigate and resolve data issues; write and execute DMLs across diverse databases
- Participate in both manual and automated software deployments; coordinate with stakeholders for release readiness; post-release validation (UAT) and monitoring
- Manage sensitive customer and financial data with a high degree of confidentiality and accuracy (includes large $ amounts)
- Design and maintain tools, scripts, and procedures to improve team efficiency and reduce repetitive work
- Conduct root cause analysis (RCA) on application errors, escalate to development when needed, and follow through to end-to-end resolution
- Collaboration with the GNOC, development scrum teams, Quality Assurance teams, DBAs, Network Engineers, System Administrators, internal application users, and clients to improve application performance
- Ensure clear and professional communication via Slack, Jira, and email; maintain accurate records (Jira tickets, documentation, KBs, etc)
- Proactively monitor services, identify potential issues before they impact users, and implement alerts or preventive actions
- Routine tasks (Incident Calls, Change Management (CM) and BRS Jiras, Reporting)
- Contribute to and maintain internal knowledge base articles and runbooks
- Participate in on-call rotations and after-hours support as needed
- Identify opportunities to optimize infrastructure, processes, or application configurations to enhance reliability and performance
- Help onboard and mentor new team members or junior engineers
- Stay up-to-date on application and infrastructure changes, participating in relevant reviews and planning meetings
Our take
Founded in 1990 by serial entrepreneur Howard Jonas, IDT Corporation specializes in fintech and communications services. Over the last decades, the company has launched a portfolio of brands including IDT Global and net2phone.
IDT offers payment and communication services to businesses and consumers alike. It now boasts a turnover of over $1 billion a year, which is testament to its industry impact.
The company has benefited massively from its agility and its ability to evolve alongside technology. For example, it acquired Leaf Global, signalling a new move into the world of Web 3.0. This indicates a notable and timely shift in strategy for the company.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Company benefits
- Flexible Working Arrangements & Convenient Work Locations
- Health, Dental, Vision & 401k
- Tuition Reimbursement Program
- Professional Growth & Autonomy
- Generous Paid Vacation & Sick Time
- Coffee, Breakfast, & Games In-Office
- In-Office Gym & Recreational Leagues
Company HQ
Central Business District, Newark, NJ
Leadership
Howard Jonas
(Founder & Chair)Served as the company's CEO for 10 years. Is also Director of Starz Media and the founder of Genie Energy.
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