Complex Implementation Manager, Lloyds
Global Transaction Solutions
£76.5-85k
+ Share schemes + Annual performance-related bonus
2+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£76.5-85k
+ Share schemes + Annual performance-related bonus
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Strong market awareness (clients, industries, products, innovation, technology, financial regulation)
- Project Management experience in complex client implementation projects
- Knowledge of complex domestic and international Payables and Receivables products/solutions including e-channels, liquidity management, virtual accounting
- Broad experience in a professional, client centric roles, driven by outcome and stakeholder satisfaction
- Excellent interpersonal skills and evidence of collaboration with a wide variety of people (internally and externally) across a diverse spectrum of areas and backgrounds, with advanced communication and negotiation skills, both written and verbal
- Self-starter mentality, high levels of motivation and ability to work independently and self-sufficiently towards common goals, whilst striving towards continuous improvement personally and for the wider team
What the job involves
- This is an exciting opportunity to work for Transaction Banking Solutions, in the Specialist Solutions team, who oversee large, complex, client implementation projects; covering a wide range of Transactional Banking products
- Specialist Solutions are a front office function, responsible for ensuring that we deliver on our promises to clients, to set ourselves and our customers up for success, driving onboarding best practice and revenue realisation
- A key objective of the team is to advance implementation processes across CIB to ensure a smooth onboarding experience for the bank’s top clients
- This role will expand and strengthen your technical Transactional Banking knowledge and hone your presentation and communication skills, whilst giving you direct exposure to an ever-evolving regulatory banking environment - most importantly you'll be playing a crucial part in delivering an outstanding customer experience
- Client First Methodology and Best Practice: You'll be an integral part of the team, working in partnership with a variety of colleagues and stakeholders across the business, focussed on client-facing projects for Corporate and Institutional Banking clients
- Day to day responsibilities will include managing all aspects of complex client projects from kick-off to completion; running regular project calls, managing project artifacts, dealing directly with clients and escalating effectively when required
- Oversight and Governance: You'll ensure that progress is controlled, driven, and reported regularly in a timely manner
- Leading a professional approach to client implementation management, providing market-leading guidance and support in delivering positive outcomes whilst protecting the interests of both bank and client
- End to end processes and procedures: You'll have input into the development our operating model, enhancing the various reporting tools and simplifying related processes and procedures, whilst maintaining consultation with all relevant internal partners
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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