Strategic Partner Manager, Gorgias
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Extensive experience in either Partnerships or Sales, with a focus on outbound motions
- Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
- Previous experience in German ecommerce ecosystem or at a SAAS company
- You want to step up to the challenge of hustling to scale our agency and events channel
- You are high-energy and hungry to drive growth
- You have a strong ability to influence. People trust you for your matter expertise
- Comfortable in an international environment, can be traveling 25% of the time
- You want to join a startup in its most exciting moment: fast growth
- Passion for learning! You know that you don't know much, and you want to improve every day
What the job involves
- As one of our Strategic Partner Manager based in Germany, you will join a winning team that focuses on enabling internal and external parties and growing revenue by forging strong partnerships with other leading agency partners in the e-commerce ecosystem
- Help scale our Agency Partnerships channel by driving revenue through existing & newly identified Agency Partners. You will leverage traditional & innovative business development tactics to build a revenue flywheel with our Agency Partners
- Drive Annual Recurring Revenue (ARR) through industry German agency partners and events
- Be the face of the company at various events, meetups, and trade shows in Germany
- Work closely with Account Managers to help them close deals
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
- Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
- Become a thought leader on the topic of ecommerce
Salary benchmarks
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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