Business Strategy & Operations Manager, Dialpad
$142.7-180.7k
Office located in San Ramon, CA
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
$142.7-180.7k
Office located in San Ramon, CA
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Experience: 6+ years in business operations, project management, chief of staff, or executive support within scaling tech organizations
- Strategic Partnership: Ability to build cross-functional relationships and act as a liaison between the CTO and the broader organization
- Priority Management: Proven ability to manage complex calendars and logistics while navigating shifting priorities in a fast-paced environment
- Operational Rigor: An innovative mindset focused on turning messy, ambiguous ideas into streamlined, efficient processes
- Communication Mastery: Experience leading meetings and creating executive-level presentations for various audiences
- Initiative: Exceptional project management skills with the ability to anticipate needs and stay three steps ahead
- Technical Fluency: Comfortable navigating the nuances of an engineering organization and partnering with senior engineering leadership
- Technical Tools: Proficiency with Google Workspace and project management tools (e.g., Jira, Asana)
What the job involves
- As a Business Strategy & Operations Manager (BSOM), you will partner closely with our Chief Technology Officer (CTO) and the Engineering leadership team to drive operational excellence, strategic execution, and organizational cohesion across Engineering
- This is a highly trusted role at the center of a fast-scaling organization, blending executive partnership, organizational leadership, and cross-functional collaboration
- This position reports to our CTO and has the opportunity to be based in our San Ramon Office
- Thought Partnership: Provide high-level executive support as a trusted partner to the CTO, ensuring seamless synchronization between leadership priorities, strategic workflows, and team needs
- Time & Priority Optimization: Masterfully manage the CTO’s schedule to ensure energy is focused on the highest-leverage initiatives and long-term priorities
- Strategic Communication: Draft internal memos, board decks, and town hall presentations; manage executive presence at conferences and press events
- Logistics & Travel: Oversee complex travel planning and T&E initiatives for the CTO and broader engineering leadership
- Executive Correspondence: Manage the flow of information into the CTO’s office; screen emails, prioritize urgent requests, and ensure timely responses to internal and external stakeholders
- Operational Rhythms: Design and orchestrate the "pulse" of the org, including leadership offsites, Engineering Manager summits, and all-hands meetings
- Process Engineering: Identify bottlenecks in our current workflows and implement scalable systems to fix them
- Strategic Planning: Lead the quarterly planning and OKR setting process for EPD, ensuring goals align with broader business objectives
- Cross-Functional Bridge: Foster deep relationships with Marketing, Sales, and Finance to ensure Engineering operates in a collaborative and integrated manner, never in a silo
- Signature Events: Produce our annual global EPD Hackathon and other high-impact cross-functional meetups
- Logistics Oversight: Partner with the Operations Assistant to ensure all Engineering-specific administrative tasks—from vendor contracts to office space needs for the technical team—are executed with precision
- Budget & Expense Tracking: Assist in tracking the Engineering department’s travel and entertainment (T&E) budget, ensuring compliance with company policy and the efficient use of resources
- People Operations: Partner with HR to operationalize departmental training and documentation, ensuring people programs are seamlessly integrated into the Engineering workflow
- Delegation: Oversee the execution of office operations and event logistics, ensuring high standards are met across the board
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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