Technical Services Engineer, MongoDB

• 10+ years of database industry experience, deploying and managing operational production databases at scale both on premise and in the cloud (MongoDB experience not required)
• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Comfortable working on the command line, in the GUI, and everywhere in between
• Excellent communication skills, both written and verbal
• Patience, empathy and genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• In addition, you should be able to check off at least 50% of these boxes:
• Experience building and maintaining complex mission-critical production database systems
• Monitoring and Alerting
• Backup and Recovery
• Security
• Data modeling and schema design
• Performance tuning
• Solutions architecture
• Understanding and experience with Cloud architectures specifically: Google Cloud Platform (GCP), Microsoft Azure or Amazon Web Services (AWS)
• Customer management - prioritization of customer work and executive communications
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, Bash, Node.js, Perl
• Experience using or managing MongoDB

Desirable

• MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
• Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few
• Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers
• We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor
• MongoDB is on a mission to change the way people think about databases
• Along the way, our customers encounter questions and issues about how our approach to databases works for their use case
• In Technical Services, it's our job to help these people
• You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between
• You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products
• You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be
• You'll be an advocate for customers' needs - working with our product management and development teams on their behalf
• And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently