Customer Data Assistant, The Drum

• Entry level experience of working with customer data, data marketing, data cleansing, segmentation, list building
• Experience in customer service desirable
• Experience of data and CRM platforms
• Experience working with data in Microsoft Excel
• Experience of working as part of a Data, Marketing or Customer Service team

Desirable

• Line Manager: Systems Admin Manager
• Hours: 9.00-5.30pm Mon to Thursday and 9.00-4.30pm on Fridays
• We are on the lookout for a Customer Data Assistant to join our exciting team at The Drum!
• You will be tasked with ensuring data is up to date and accurate at all times, with direct responsibility for several key functions, such as maintaining a high-quality database, reports, running data imports and exports, carrying out data sourcing, building, and cleansing tasks, production of Sales campaign segments and assisting with Sales-related projects.
• This role reports to the Systems Admin Manager and will support our wider Data team as well as playing a key role supporting the Sales and Marketing team with pitches and campaign deliveries
• Create campaign segments or contact lists to support commercial campaigns
• Support the data needs of the marketing team as required
• Improve the quality of The Drum data, using the appropriate tools to ensure all contacts and companies are correctly coded and categorised
• Validate contact data via ongoing data cleansing tasks
• Run regular imports for data from external sources
• Support the production of accurate and regular management information, reports and data exports as needed
• Provide guidance to colleagues on day-to-day data and systems related queries
• Work with external vendors on ad-hoc data tasks and projects as required
• Support other members of the Data Team and their tasks/projects, where required
• Support the overall goal of data integration across the business
• Act as a steward of the database, ensuring information is gathered, handled and shared in accordance with internal governance and compliance policies
• Creation and upkeep of Salesforce reports
• Training and lead on software (ZoomInfo, Winmo)
• Support data needs of the sales team (dashboards, reports, help on ABM campaigns)
• Support basic systems administration, including user access & data validation errors

• Deadline for applications is 10th January 2025 (if we receive an influx of applications, we may close the job advert sooner)
• Shortlisted candidates will be invited to a screening call from the 14th January
• First stage interviews will be from 222nd January to delve into your application and experience a little more
• There may be a second stage to conduct some scenario-based questions thereafter