Automation Specialist, Black Kite

• If you're the kind of person who learned to automate things before anyone asked you to, and you want to bring that instinct to a company where it has real impact, show us the work
• Bachelor’s degree in a relevant field or equivalent experience, plus 1–2 years in a business analyst, operations, digital marketing, or adjacent role
• Hands-on experience with at least one AI platform (Claude, ChatGPT, Gemini, or equivalent) applied to real work tasks — building and iterating on solutions, not just prompting
• Demonstrated experience building and deploying automation workflows using tools like Make, Zapier, n8n, Airtable, Notion, or similar
• Comfort with LLM APIs, REST APIs, and webhooks for prompt construction, output handling, and wiring AI steps into larger workflows
• Ability to work in a modern dev environment (VS Code, GitHub) and take a project from local development to production
• Process-first mindset: understands the workflow before touching a tool, and knows when to redesign rather than automate
• Strong written communication — documentation that non-technical stakeholders can actually follow is a core deliverable here

Desirable

• This role sits at the intersection of Black Kite's mission and AI's most practical applications: not demos, not research, but infrastructure that makes everyone around you faster and smarter. Working alongside our AI Strategy lead, you will own the full project lifecycle: discovery, design, build, documentation, performance tracking, and continuous refinement
• You don't need a traditional software engineering background or a computer science degree to succeed here. We care far more about what you've built than how you built it, whether using no-code tools, LLM APIs, agentic frameworks, or a combination of all of the above
• Identify high-friction business challenges and architect agentic workflows that deliver measurable operational impact
• Run discovery sessions across Marketing, Sales, Operations, Customer Success, HR, and Engineering to surface automation opportunities and translate findings into clear briefs for design and build
• Design and ship production-grade automations using Claude Code, OpenAI Codex, no-code/low-code platforms (n8n, Make, Zapier), and LLM APIs. Manage work in GitHub; deliver to production, not handoffs
• Connect AI capabilities to our existing stack, including Slack, HubSpot, Jira, Salesforce, and Google Workspace, to cut repetitive work, improve output quality, and accelerate decisions
• Build and maintain Skills, prompt libraries, AI templates, and workflow documentation that non-technical teammates can use independently
• Monitor deployed automations, respond to failures, handle edge cases, and track performance metrics: time saved, error rate, and cost reduction
• Contribute to a live use-case registry and Black Kite’s internal AI roadmap alongside the AI Strategy lead
• Evaluate and recommend tools for adoption; support procurement for what you propose. Apply sound judgment on data sensitivity and governance per our AI Acceptable Use Policy