AI Product Operations Manager, Abnormal Security
$172.1-225k
Salary dependent on location + Bonus + Restricted stock units
Cloud email security platform
Be an early applicant
Cloud email security platform
501-1000 employees
Be an early applicant
$172.1-225k
Salary dependent on location + Bonus + Restricted stock units
501-1000 employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- 5+ years in product operations or program management, preferably in AI native company
- 1-2 years people management experience (preference for leading product operations and/or analytics teams)
- Strong data analysis skills and communication abilities
- Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
- Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
- Background working with engineering, product and GTM teams in Enterprise SaaS environments
Desirable
- Experience in cybersecurity or email security industry
What the job involves
- Enable Abnormal's AI product teams to operate efficiently with customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams
- Implement structured AI product development lifecycle for all Market Initiatives
- Manage monthly product release/launch process with clear standards
- Lead cross-functional rituals including product reviews and launch meetings
- Establish product performance metrics reviews across product areas
- Build dashboards to track product performance and customer sentiment
- Provide visibility into development progress and technical dependencies
- Define AI PM best practices and maintain Product Ops playbook
- Manage Request for Enhancements process with effective triage
- Drive AI-powered customer support automation initiatives
- Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
- Communicate product updates with clear enablement materials
- Work with sales and customer success to improve feature adoption
Application process
- As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process
- Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalized email attacks by analyzing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialized approach has fueled rapid growth, leading to a $4B valuation after a Serice C Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritizing markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Evan Reiser
(CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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