Manager of AI Product Operations, Abnormal Security

• 5+ years in product operations or program management, preferably in AI native company
• 2+ years people management experience (preference for leading product operations and/or analytics teams)
• Strong data analysis skills and communication abilities
• Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
• Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
• Background working with engineering, product and GTM teams in Enterprise SaaS environments

Desirable

• Enable Abnormal's AI product teams to operate efficiently with customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams
• Implement structured AI product development lifecycle for all Market Initiatives
• Manage monthly product release/launch process with clear standards
• Lead cross-functional rituals including product reviews and launch meetings
• Establish product performance metrics reviews across product areas
• Build dashboards to track product performance and customer sentiment
• Provide visibility into development progress and technical dependencies
• Define AI PM best practices and maintain Product Ops playbook
• Manage Request for Enhancements process with effective triage
• Drive AI-powered customer support automation initiatives
• Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
• Communicate product updates with clear enablement materials
• Work with sales and customer success to improve feature adoption
• Lead and grow a high-performing team, fostering a culture of ownership, clarity, and continuous development in alignment with Abnormal’s leadership principles
• Provide hands-on coaching, career development, and performance feedback that helps each team member thrive and grow in scope
• Scale the team through thoughtful hiring, onboarding, and team-building practices, ensuring we maintain our high talent bar and inclusive culture
• Set clear priorities, drive execution, and demonstrate strong decision-making in ambiguous and rapidly changing environments

• As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process
• Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer