Customer Success Intern, Kpler
6 Months
More information about location
Real-time trade intelligence tools for global markets
Be an early applicant
Real-time trade intelligence tools for global markets
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To facilitate efficient and sustainable trade through the provision of state-of-the art, technology-led data, analytics and market insight.
Role
Who you are
- Currently pursuing a degree in Business, Marketing, Communications, or a related field
- Strong interpersonal, written, and verbal communication skills
- A problem-solving mindset with strong attention to detail and ownership
- Ability to work independently and collaboratively in fast-paced, high-scale environments
- Ability to use CRM tools, spreadsheets, and customer management software (training provided if needed)
- Ability to apply a data-driven approach to performance analysis and decision-making
- Ability to identify trends and monitor, analyze, and interpret customer usage data
- Ability to document processes and contribute to process improvement initiatives
- Understanding of SaaS customer journeys, onboarding, and adoption models
- A proactive, solution-oriented mindset with a focus on continuous improvement
- Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team
What the job involves
- This is a 6 months internship
- Assist in onboarding Tier 3 new customers, ensuring they understand our products and services
- Respond to customer inquiries via email and chat, providing timely and helpful solutions
- Monitor customer usage and engagement metrics, helping to identify opportunities for improvement
- Support Customer Success Managers in creating usage reports and track customer health
- Assist in maintaining help articles, guides, or tutorials for customers
- Participate in customer feedback sessions and help gather insights for product and service improvements
- Collaborate with sales, marketing, and product teams to ensure a seamless customer experience
Salary benchmarks
Our take
Even as more and more industries digitise, processes in legacy industries such as trade remain relatively archaic – with commodity markets running on incomplete, dispersed and sometimes inaccurate information. Kpler, founded in 2014, brings data technology to trade, in order to make the space more efficient and sustainable.
Kpler is the leader in its field, claiming ten times the revenue and commercial footprint of its nearest competitor. The company supplies real-time, transparent data on commodity markets, as well as actionable insights for those acting in the industry. Partnerships with leading data providers and analytics firms have bolstered Kpler’s offerings to cover a range of markets across the trading space, cementing its leadership as a provider of commodity market data.
On top of this, the company has secured massive funding for its continued expansion, received atop already impressive growth and between 2022 and 2023, acquired five companies. The investment is being used to make more smart acquisitions, of note within the growing maritime analytics and logistics market, hire talent, and accelerate development to ensure it remains at the forefront of its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
92% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$220m
GROWTH EQUITY VC
Total funding: $220m
Company benefits
- Hybrid working environment: Work in office spaces at central locations, sponsored co-working hubs or in a full-remote set-up.
- WFH monthly allowance: We provide top of the range office equipment along with a set-up budget for whatever you need. Along with a monthly allowance for electricity and wi-fi.
- Health insurance coverage: We offer health insurance coverage for employees to ensure you are always safe and healthy.
- Time-off when you need it: Global maternity, parental, medical, festivals, and compassionate leave policies aligned to the contemporary needs of the family, and individual choices.
- Regular outings and social events: We hold regular events (online and on-site) for staff to socialise and interact with each other in the team.
Company HQ
Etterbeek, Brussels
Leadership
Jean Maynier
(Co-Founder & CTO)Non-Executive Director at Spark Commodities. Co-founder and former CEO of eCO2Market. Previously a System Adviser at CDPQ, with experience as a Business Analyst.
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