Team Lead, Phenix
Spain
€40-47k
More information about location
Food waste reduction platform
Be an early applicant
Food waste reduction platform
501-1000 employees
Be an early applicant
€40-47k
More information about location
501-1000 employees
Company mission
To find better solutions against food waste.
Role
Who you are
- Strong Customer Success experience
- Minimum 3 years of managerial experience as a Manager or similar roles
- Leadership qualities with a hands-on approach
- Excellent interpersonal skills and negotiation abilities
- Strong listening and analytical skills to understand client needs
- Persuasive mindset and resilience in the face of clients challenges
- Fluent (or Native) in Spanish is mandatory ; fluent in English; French is a plus
- Retail and/or FMCG sector expertise
- Embodies Phenix’s values on a daily basis
- Frequent travel is expected for this position (15%-20% of your time)
- Please be aware that this job description is indicative: even if you don’t check every single box, your curiosity and willingness to learn are your greatest assets. At Phenix, we’re not looking for experience at all costs — we’re looking for potential!
What the job involves
- As a Team Lead for the spanish market, your main mission will be to lead and develop the customer service, while supporting and strengthening our relationships with partner associations
- You will manage a team of two people: a Customer Operation Manager (leading associations relationships) and a Customer Success Manager
- You will be responsible for delivering a high-quality service to our existing clients, as well as supporting the potential growth of the client portfolio by overseeing the onboarding and deployment of our services for new clients
- You will also assess the operational feasibility of ongoing commercial projects and ensure the overall quality of our commercial relationships with existing clients
- You will report to Hadrien, Team Manager, based in France and you’ll work closely with Alejandro, Sales Manager
- Direct management of 1 Customer Success Manager and 1 Customer Operation Manager in Spain
- Cultivate a team culture that includes bold initiatives and effective commercial practices in a positive environment
- Collaboration and functional management with local teams (Sales, Marketing, etc.) and Headquarters to align all the roadmaps
- Manage and strengthen relationships with existing clients
- Onbording of clients and charity. On-site training for clients to learn how to make donations and use Phenix tech tools
- Ensure customer satisfaction and retention looking for upsell and cross-selling opportunities
- Prepare business report to the management team
- Act as the main point of contact for the clients participating in required local events
Application process
- Starting date: February 01, 2026
- A first 30-minute conversation with Emmanuelle, HRBP, to discuss your career goals, assess whether they align with what we offer, and understand your motivations
- A second 1 hour interview with Hadrien, Team Manager
- A 45-minute interview with the COO, Franck
- A team coffee, to give you the opportunity to get familiar with the environment and company culture
Our take
In Europe alone, over 88M tonnes of food end up in the bin every year. Phenix is a TechForGood startup company that has developed several solutions aimed at reducing food waste associated with unsold products.
The company partners with businesses across the entire food supply chain in order to target food waste on a large scale. Partnering with manufacturers, producers, retailers, shops, and more, Phenix enables consumers to buy unsold items from merchants at a reduced price.
The certified B-Corporation and ESUS – Social Utility Solidarity Company - saves more than 120,000 meals each day from simply being thrown away. The company’s sustainable growth model has supported Phenix's expansion efforts and its focus on strengthening its position in Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2022
$17.6m
LATE VC
Nov 2018
$17.6m
EARLY VC
Total funding: $35.1m
Company HQ
Épinettes, Paris, France
Leadership
Jean Moreau
(Co-Founder & CEO)Co-Founder & Board Member at NOUS. Co-President at TECH FOR GOOD France and Mouvement Impact France.
Baptiste Corval
(Co-Founder & COO)Co-Founder of NOUS and is an Member of The Galion Project.
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