Risk & Payments Associate, Jackpocket
iGaming
$65-75k
Office located in Hoboken, NJ
Lottery app
Job no longer available
Lottery app
101-200 employees
Job no longer available
$65-75k
Office located in Hoboken, NJ
101-200 employees
Company mission
Jackpocket’s mission is to create a more convenient, fun, and responsible way to play the lottery.
Role
Who you are
- 1+ year of professional experience in igaming, ideally within risk and fraud
- Availability to periodically work outside normal business hours and/or weekends
- Good communication skills both verbal and written and ability to deliver feedback effectively and empathetically
- Ability to perform and deliver amid ambiguity in a deadline driven environment
- Analytical mindset with strong problem solving skills
- Bachelor's degree or equivalent preferred
What the job involves
- As a Risk and Payments Associate, you will work closely with risk leadership and customer support teams to proactively manage and mitigate risk as well as investigate and remediate day to day issues as they arise
- The ideal candidate will be able to operate tactically to resolve issues as well as think strategically to help establish frameworks and best practices for the risk and fraud function as the business continues to grow and scale rapidly
- Review and verify patron identities and documentation
- Liaise with players on account and payments related issues, resolving problems and ensuring high levels of customer care
- Review and process withdrawal requests, process and reconcile chargebacks, monitor deposit trends, credit missing deposits, and continually analyze customer deposits and account categories to prevent fraud and correct errors and resolve issues
- Perform customer check ins as needed from sign up throughout the customer lifecycle
- Investigate financial irregularities on accounts and risk issues related to third party processors
- Analyze, track, and monitor various fraud patterns and report any critical observations to the Team Leader
- Report incidents, bugs, and malfunctions affecting both external and internal processes to the Team Leader
- Liaise with other teams and departments to resolve issues and to ensure fast and efficient first time resolution (FTR)
- Handle escalations and follow up on issues with customers and/or agents
Our take
Buying lottery tickets is expected to be a $450 billion global industry by 2027, and the process is going mobile. This is benefitting younger generations of lottery buyers as many considered the old-fashioned purchasing process to be inaccessible.
Jackpocket was founded in 2013 and was the first third-party lottery app in the US that allowed customers to buy official state lottery tickets digitally. Its platform enables the purchasing of tickets for lotteries such as Powerball and Mega Millions across twelve US states.
The company has raised $200 million in funding rounds to date and plans to continue expanding the range of lotteries and states that are supported. It benefits from increased attention and downloads when jackpots reach millions, and it is likely that the company will only continue to grow its partner, employee and customer base due to this.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$120m
SERIES D
Feb 2021
$50m
SERIES C
Total funding: $199.8m
Company benefits
- 401(k) Matching
- Stock Options
- Health Insurance Coverage up to 100%
- Career Growth and Promotion from Within
- Commuter Benefits
- Citi Bike Membership
- Discounted Gym Membership
- Flexible Work Schedule
- Stocked Kitchen & Catered Lunches
- Cold Brew & More on Tap
Company HQ
Midtown South, New York, NY
Leadership
Peter Sullivan
(CEO )Attained a Bachelors in Economics and International Business from Vilanova and Rutgers Universities, and a Masters in Finance at Stockholm University. Also founded Tripl in 2009.
Salary benchmarks
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