Account Manager, Meltwater
$74-145k
OTE
$74-87k
BASE
Plus uncapped commissions [subject to the terms of the applicable commission plan]
3 days a week in office
Online media monitoring software
Be an early applicant
Online media monitoring software
1001+ employees
Be an early applicant
$74-145k
OTE
$74-87k
BASE
Plus uncapped commissions [subject to the terms of the applicable commission plan]
3 days a week in office
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- Are you an attentive Account Manager with experience in serving SaaS customers?
- A Bachelor's degree, accompanied by a track record of academic excellence and active involvement in extracurricular activities, demonstrating your commitment to personal and professional growth
- 4 years of hands-on experience in account management or a related position within the SaaS industry, showcasing a deep understanding of client relations and solution delivery
- Demonstrated success in steering global deals towards swift execution and acceleration, highlighting your ability to navigate complex negotiations and drive results
- Exceptional communication abilities, both oral and written, showcasing your proficiency in effectively conveying the value propositions of Meltwater's products to diverse audiences
- Proven aptitude in coordinating with cross-functional teams to address the unique requirements of global deals, ensuring seamless collaboration and alignment towards shared objectives
- Excellent written and verbal communication skills in [Language] and English
- Willingness to embrace our hybrid work schedule, requiring presence in the office 3 days per week
- The ability to legally work in the country of hire is required for this position
What the job involves
- We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts
- As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential
- Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices
- Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey
- Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent and fun loving office culture
Company values
- Moro [‘moro] – The Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis.
- Enere [‘e nðr’e] – In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough.
- Respekt [re’spekt] – The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful.
- MER – An acronym for Moro, Enere and Respekt, which creates the Norwegian word “more.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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