Senior Operations Manager, Salesforce

$157.8-236.7k

Salary range dependent on candidate location. Plus employee stock purchasing program

SQL

Tableau

Excel

Google Sheets

Salesforce

Snowflake

Senior and Expert level

Austin

Boston

Chicago

New York

San Francisco Bay Area

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$157.8-236.7k

Salary range dependent on candidate location. Plus employee stock purchasing program

SQL

Tableau

Excel

Google Sheets

Salesforce

Snowflake

Senior and Expert level

Austin

Boston

Chicago

New York

San Francisco Bay Area

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively
5+ years of professional experience, ideally in Sales strategy/business operations roles
Experience with forecasting, business analysis, and data visualization
Strong business acumen and stakeholder management
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Excellent presentation and executive engagement skills
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Ability to translate complex information into easily consumable insights
Working knowledge of Salesforce
Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
Beginner or better mastery of Tableau
Flexible schedule, the ability to work with our global Renewals teams in different time zones

What the job involves

A blend of strategy and operational execution, the Strategy & Operations Senior Manager partners with Renewals Leadership as a trusted advisor, focused on optimizing the retention forecasting motion
This is a high-impact role requiring cross-functional alignment with Sales and Customer Success with a collaborative approach
This role owns the weekly forecasting process, makes recommendations for the forecast, is responsible for sharing the forecast, and drives quarterly reviews with Sales, Product and Success leadership covering the forecast
This person leverages insights to increase accuracy and efficiency in the retention forecast across 7+ operating units
You are the forecasting expert!
This is an individual contributor role reporting to the Director, Renewals Strategy & Operations
Orchestrate the weekly OU forecast process across Renewals
Drive forecast excellence, coordinate prep and analytics for weekly OU forecast calls
Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
Evaluate ongoing OU business performance against Targets
Collaborate cross-functionally with Sales Strategy to develop a joint forecasting cadence
Create executive-level presentations for both local and global leadership reviews; support quarterly business reviews

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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