Associate Product Manager, FourKites

• 2+ years of product management or equivalent experience (BA/analyst roles in logistics tech considered)
• Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
• Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
• If you're excited about this role but don't meet every requirement, we encourage you to apply

Desirable

• We're looking for a sharp, curious, and execution-oriented Associate Product Manager to join the OTR & Core Visibility team — the flagship product line at FourKites, used by some of the world's largest shippers to track billions of dollars of freight every day
• This is not a traditional PM support role. You will own meaningful product outcomes from day one — working hands-on with data, engaging directly with enterprise customers, and partnering with engineering and design to ship features that move the needle on adoption, retention, and customer experience
• You'll sit at the intersection of supply chain operations and modern software product development, and you'll need both: deep empathy for how freight actually moves, and the analytical rigor to translate that into product bets worth making
• Product Ownership & Adoption (40%):
• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
• Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
• Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
• Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
• Data & Insights (30%):
• Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
• Build and maintain dashboards and reports that track adoption trends across customer segments
• Translate quantitative findings into clear product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation improvements and event tracking
• Customer Engagement (20%):
• Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points
• Champion the voice of the customer in internal planning and sprint reviews
• Cross-Functional Execution (10%):
• Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
• Support Product Marketing with onboarding materials, release notes, and adoption playbooks
• Contribute to presales conversations and market requirement gathering alongside Solutions teams
• What Success Looks Like in Year 1:
• You independently own a product area within OTR visibility, with clear adoption and engagement KPIs
• You've shipped successful customer-facing improvements end-to-end — from discovery to post-launch analysis with significant business impact
• Your data fluency means you're generating insights without waiting to be asked
• Customer Success and Engineering teams consider you a reliable, high-signal partner