Program Director, Narvar
Strategic Initiatives
$190-240k
Post-purchase software for online retail
Open for applications
Post-purchase software for online retail
201-500 employees
Open for applications
$190-240k
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- 7+ years of progressive experience in project management, program management and/or management consulting
- Preferred background in retail / digital commerce, management consulting
- Demonstrable experience leading organizational change and transformation projects in SaaS, preferably with outcome-based (transactional) product experience
- Exceptional communication, stakeholder management, and business acumen
- Proven capability to navigate ambiguity, influence without authority, and drive cross-team execution
- Analytical, data-driven mindset with expertise in leveraging technology to deliver business outcomes
- Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time
- Experience working closely with C-suite
- Self-motivated, curious, and rapid learner who thrives in a fast-paced and dynamic environment
- Experience with SAAS, B2B required
- Previous startup experience strongly preferred
What the job involves
- We are seeking an experienced Program Director to lead company-wide, mission-critical initiatives that will shape the future of our business
- In this pivotal role, you will manage and deliver transformative, strategic projects spanning teams, products and regions—all aligned with Narvar’s growth objectives
- You’ll be responsible for crafting detailed project plans, leveraging analytics for data-driven recommendations, operationalizing and generating executive-level insights on initiative progress and portfolio impact
- You’ll work closely with Narvar’s leadership team and global stakeholders to drive high-visibility, high-impact programs to successful completion in a fast-paced, customer-focused environment
- Lead high-impact, cross-functional strategic projects that align with company priorities
- Translate executive-level goals into actionable plans and ensure alignment, momentum, and measurable results
- Oversee the end-to-end delivery of complex projects spanning various functions, products and regions
- Collaborate with senior functional leadership (e.g., Product, Engineering, and Sales) to develop insights, execute plans and uphold accountability
- Drive the execution of multi-team projects, ensuring milestones and deliverables are met within scope and time
- Develop and monitor KPIs, leveraging analytics to inform decisions and course-correct initiatives as needed
- Anticipate risks and develop contingency plans, using industry experience to proactively address challenges
- Build and nurture relationships with internal stakeholders to facilitate alignment and drive results
- Foster a culture of innovation, continuous improvement, and change management throughout strategic project portfolios
- Provide regular updates and reports to executive leadership on project status and impact
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
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