Customer Success Manager, ZoomInfo

Marketing

$89.2-133.8k

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training

Junior, Mid and Senior level

Boston

Vancouver

3 days a week in office (Waltham, MA)

Market intelligence and contact details database

Job no longer available

Market intelligence and contact details database

1001+ employees

B2BArtificial IntelligenceEnterpriseAnalyticsSaaSSales

Job no longer available

$89.2-133.8k

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training

Junior, Mid and Senior level

Boston

Vancouver

3 days a week in office (Waltham, MA)

1001+ employees

B2BArtificial IntelligenceEnterpriseAnalyticsSaaSSales

Company mission

To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.

Job

Company

Role

Who you are

You have knowledge of the digital advertising space and have worked in an ad ops/ad strategy/campaign management role before
You have 2-5 years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
You have a passion for customer service
You are knowledgeable in leveraging DSPs and the value prop for clients
You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
You have a proven ability to manage cross-functional projects
You have client-facing experience, preferably in the strategic and or enterprise space
You possess strong communication skills - oral, written, and visual
You have strong attention to detail and organizational skills

What the job involves

As a ZoomInfo Marketing Customer Success Manager, you will be an integral part of the ZoomInfo Customer Success organization
Become a ZoomInfo Marketing expert, and leverage that knowledge to the benefit of our clients
Solve complex client problems leveraging ZoomInfo technology
Maintain your own book of high-complexity, high-value client engagements
Provide recommendations and best practices to our MarketingOS clients based on industry and product-focused knowledge
Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation

Our take

It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.

The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.

ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.

The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximises synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.

Freddie

Company Specialist at Welcome to the Jungle

Insights

7% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (1.5)

Company

Funding (1 round)

Jul 2004

$7m

SERIES A

Total funding: $7m

Company benefits

Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance

Company HQ

Vancouver

Leadership

Henry Schuck

(Founder & CEO)

Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.

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