Digital Success Account Manager, Secure Code Warrior
Secure code training platform for developers
Job no longer available
Secure code training platform for developers
201-500 employees
Job no longer available
201-500 employees
Company mission
To inspire developers to become security conscious.
Role
Who you are
- This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization
- 1–2 years of experience in a customer-facing or SaaS role (Sales, Customer Success, Support, etc.)
- Strong work ethic, attention to detail, and high sense of urgency to perform at a high level
- Excellent written communication and organization skills
- Curious, proactive, and eager to grow in a fast-paced environment
- Comfortable working with data to guide decision-making and prioritization
- Familiarity with systems such as Salesforce, ChurnZero, Tableau, Slack, Google Workspace
- Experience supporting customers through tech-touch or digital-first approaches
- Interest in SaaS metrics, customer journeys, or product-led growth
- Background in customer lifecycle communications or retention strategy
What the job involves
- As a Digital Success Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment, where companies can range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB)
- These customers don’t have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying & driving growth opportunities, and supporting renewals and retention
- Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
- Monitor customer health and product usage to spot retention risks and growth potentials
- Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
- Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
- Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
- Assist with renewal processes and ensure customer retention across the different regions
- Collaborate with Customer Success, Renewals, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation
Our take
The cybersecurity market is going through a massive transformation as the nature of attacks grows more sophisticated, and the very infrastructure that companies build on becomes more complex to defend. Standing apart from other businesses addressing this, Secure Code Warrior does not offer security solutions, but instead allows systems to be implemented from the ground up through developers themselves.
This has proven to be a great idea, especially as companies have recently been much more open to online staff training, or upskilling. Secure Code Warrior’s platform is extremely popular, with teams at major companies like MasterCard, Reddit, the BBC, IKEA, and Zoom using it to train their developers to code in a secure manner.
Though the cybersecurity market is fiercely competitive, Secure Code Warrior appears to have found its place within it. In 2022 it joined GuidePoint Security's Emerging Cyber Vendor Program, which supports emerging cybersecurity vendors in expanding their federal footprint, and in 2023 it secured 50 million USD in funding to help further develop the platform and increase its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Aug 2019
$7.5m
SEED
Total funding: $7.5m
Company benefits
- Share options
- Parental leave
- Unlimited paid time off
- Personal & professional development
- Warrior referral program
- Work from home package
- Social events
- Flexible work environment
- Healthy snacks and good coffee
- Health and well-being program
Leadership
Pieter Danhieux
(CEO & Co-Founder)Forbes Technology Council Member and Principal instructor for the SANS Institute teaching military, government and private organisations security techniques. Was previously in charge of Strategy and Innovation for Belgian cybersecurity company NVISO.
Matias Madou
(CTO & Co-Founder)Previously co-founded cybersecurity company Sensei Security, after serving as Lead Software Security Practice and Head of Product Development for NVISO.
Fatemah Beydoun
(Chief Customer Officer)Previously worked in Security Analysis, Operations Management, and National Director roles at BAE Systems Applied Intelligence and the Australian Information Security Association (AISA).
Colin Wong
(Chief Dragon Slayer & Co-Founder)Before co-founding Secure Code Warrior they worked in Software Engineering for BAE Systems Applied Intelligence.
Jaap Karan Singh
(Director of Customer Strategy & Co-Founder)Experience Web Developer, who previously worked in Security Testing for BAE Systems Applied Intelligence.
Nathan Desmet
(Director of Engineering & Co-Founder)Previously co-founded Sensei Security, and founded Applix, a software consultancy firm. Before Secure Code Warrior they worked for NVISO, creating the Cyber Security Challenge platform, the biggest computer security competition in Belgium.
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