Senior Customer Success Engineer, Fieldguide

• 5–10+ years of experience in:
• Public accounting (audit, assurance, or advisory), or
• Audit methodology, audit innovation, or audit transformation roles
• Deep understanding of the audit lifecycle, including planning, evidence collection, review, and engagement management
• Experience supporting complex, multi-team audit environments and methodology rollouts
• Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
• Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)
• Practitioner mindset, you advise, enable, and drive change rather than act as a support or relationship-only resource
• Confident in leading training, enablement, and change management efforts with audit teams
• Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
• Clear communicator who can engage credibly with audit practitioners, managers, and firm leadership

Desirable

• As a Customer Success Engineer, Audit, you will own adoption, value realization, and workflow excellence for Fieldguide customers running audit engagements
• This is a hands-on, product-native role designed for former audit practitioners and audit transformation experts. You will work directly inside the Fieldguide platform alongside audit teams to help them execute audits more efficiently, consistently, and at higher quality
• This is not a traditional relationship management role. Success in this position is measured by end-user adoption, workflow maturity, and measurable outcomes, not by meeting volume. You will operate as a trusted audit practitioner and advisor, guiding customers toward best practices and helping modernize how audits are delivered
• You’ll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the product.
• Own adoption and success for a portfolio of Fieldguide audit customers, with accountability for usage, outcomes, and long-term retention
• Drive deep platform adoption across audit teams by actively working inside the product to configure workflows, templates, and engagement structures
• Translate audit standards, firm methodologies, and best practices into scalable, repeatable Fieldguide workflows
• Partner directly with audit teams to improve audit efficiency, consistency, and quality through better workflow design and execution
• Lead customer enablement, training, and change management to help teams move away from legacy processes
• Identify usage gaps, inefficiencies, and risk signals, and proactively recommend improvements
• Serve as a practitioner-advisor—comfortably pushing customers toward better practices when needed
• Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world audit feedback and influence roadmap priorities
• Support renewals and expansion by ensuring customers are realizing clear, provable value from the platform
• Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks
• Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage