Senior Customer Success Manager, Sitecore
$85-115k
Plus a 10% bonus structure
More information about location
Content hub & digital experience platform
Open for applications
Content hub & digital experience platform
1001+ employees
Open for applications
$85-115k
Plus a 10% bonus structure
More information about location
1001+ employees
Company mission
To foster more meaningful and human relationships between customers and brands.
Role
Who you are
- Proven experience in digital marketing / SEO and content strategy / business analysis
- Customer focused and able to engage both technical and business stakeholders
- Sitecore or other CMS / Experience Management software knowledge
- Familiarity with project management, agile methodologies, and SaaS delivery
- Experience in Professional Services, SaaS projects, or digital transformation
- Strong and effective written and oral communication skills (English); demonstrated desire to continually improve on presentation skills
- Ability to travel, 10% or less
- Additional Skills That Could Set You Apart:
- Excellent presentation skills
- Understanding of martech ecosystems and how to integrate digital experience platforms within them
- Comfortable explaining concepts to technical and non-technical audiences
- Willingness to grow technically and as a presenter
What the job involves
- We are looking for tech savvy individual with a passion for martech and driving success for Sitecore customers
- You will be part of our Customer Value Realisation team and working alongside solution architects, consultants and project managers, as part of the Services team in UK & Ireland
- As a Senior Customer Success Manager (CSM) you will lead customer engagements for Customer Value Realization team, and drive successful customer outcomes through onboarding, product adoption and value realization through Sitecore360
- You will be challenged to tailor each engagement, ensuring customers get the most value from Sitecore’s Digital Experience solutions
- You will work closely with customers, delivery teams, and internal stakeholders to provide the right guidance, and ensure best practices are applied throughout the customer journey
- Act as trusted advisor for Sitecore’s DX solutions
- Identify and understand the business problems, challenges and opportunities of the client
- Identify and address risks and adoption challenges
- Deliver structured onboarding for new customers, and partners, to drive efficient adoption of Sitecore platforms
- Build strong customer relationships and align business objectives with solutions that generate value
- Bring communication skills that inspire, project confidence and strong knowledge of the space
- Bring high-level energy and persistence in the face of stakeholder pushback or ambiguity
- Communicate confidently across all levels of a customer’s organisation – from end-users to team leads and C-suite executives
- Represent Sitecore externally (user groups, speaking on stage, etc.)
- Serve as a bridge between internal technical, strategic, product and presales teams, keeping everyone focused on customer value
- Play a key role in account retention, growth and customer satisfaction
Our take
eCommerce is a booming industry that thrives on providing personalized, data-driven online experiences and content. There are management platforms available for eCommerce, data, and content creation, but existing solutions can be siloed and fragmented.
Sitecore delivers an online experience platform that unifies commerce, data and content creation. It provides an integrated customer data platform, digital asset manager and commerce manager, alongside other tools such as SitecoreAI. The goal is to help brands develop personalized digital experiences which cover all the bases of eCommerce within a fully integrated platform.
It may seem that the eCommerce landscape is becoming oversaturated with management dashboards, but Sitecore's move to pull it altogether allows it to stand out. The company also allows individual tools to be purchased separately for specialized use, significantly broadening its appeal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$73.3m
GROWTH EQUITY VC
Jan 2021
$1.2bn
GROWTH EQUITY VC
Total funding: $1.3bn
Company HQ
Financial District, San Francisco, CA
Leadership
Eric Stine
(CEO)Former CEO of Elemica, CRO then CCO of Skillsoft, and worked in several roles at SAP.
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