Partner and Channel Operations Senior Manager, Restaurant365
$116-174k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Open for applications
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Open for applications
$116-174k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies
- Strong background in partner/channel ecosystems, referral models, and co-selling motions
- Expertise in forecasting, pipeline management, and revenue reporting
- Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)
- Advanced proficiency in Excel, including modeling, pivot tables, and data analysis
- Proficiency with productivity tools such as Excel, Word, PowerPoint or Google Docs, Google Sheets, and Slides
- Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights
- Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams
- Strong analytical and problem-solving skills, with experience driving process improvements
- Excellent communication and influencing skills, with executive presence
- Strategic mindset with the ability to execute tactically
What the job involves
- Join the Revenue Operations & Enablement Team as our Partner & Channel Operations Senior Manager
- In this role, you will drive operational excellence, forecasting discipline, and cross-functional alignment across our Partnerships organization
- As the right hand to Partnerships, Sales and Revenue Operations leadership on all things partners, you will ensure scalable systems, streamlined processes, and actionable insights that accelerate partner-sourced and partner-influenced revenue
- Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking
- Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS
- Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership
- Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners
- Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers
- Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings
- Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
- Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption
- Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM
- Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities
- Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance
- Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations
- Other duties as assigned
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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