Collections Associate, Elastic

• High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better
• You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling
• 2+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention to detail, robust analytical skills, and multitasking capabilities
• Strong customer service and creative problem-solving skills
• Work independently, prioritize, and balance multiple projects simultaneously in a distributed, dynamic, fast-paced, and deadline-driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs

Desirable

• The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills
• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure
• Contact customers, via email and phone, to secure outstanding balances
• Perform account reconciliations, as needed, to resolve any account discrepancies
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account
• Work with customers that have delinquent balances to negotiate payment plans
• Process customer credit card payments. Address any credit card declines with the customer
• Respond to customer inquiries within a 24 - 48-hour time period
• Confer with management to determine if additional actions are required for delinquent accounts