Tier 1 Support Engineer, NinjaOne
Endpoint IT management platform
Be an early applicant
Endpoint IT management platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To simplify IT operations by automating real-time visibility, security, and control over all endpoints.
Role
Who you are
- A Bachelor's degree in Computer Science and/or equivalent work experience
- At least 2 years’ experience in a customer service, product support related position
- Previous experience with IT software helpful, but not required
- Fluent in Windows troubleshooting
- Fluent in Mac troubleshooting would make you a stand out candidate
- Experience with Linux troubleshooting, not required but you can learn
- Experience with Zendesk, or other ticketing systems
- Understanding of any virtualization platform, basic networking
- Strong oral and verbal communication skills
- Strong interpersonal skills so as to be able to work in a team-oriented environment
- Adaptable to new technologies and processes
- Empathy, patience & a sense of humor- we work hard and have fun doing it!
What the job involves
- As a NinjaOne Support Engineer - Tier 1, you will work alongside the industry-leading product Support Team to provide transformative customer experiences.
- You will prioritize customer calls and email correspondence under the guidance of Support Leadership, while taking ownership of customer issues and utilizing resources provided to ensure high quality customer service interactions
- Collaborate with cross-functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
- Create and deliver product or technology training to internal and external partner teams such as; frontline tech support reps, resellers, distributors, and more
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles
- Work a set schedule, with rotating on-call duties- 1 weekend every ~2 months with limited hours
- Take initiative and provide prompt, accurate follow-up to tickets and support calls
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A influx of funding has also allowed the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2025
$500m
SERIES C
Feb 2024
$231.5m
SERIES C
Total funding: $761.5m
Company HQ
Waller Creek District, Austin, TX
Leadership
Sal Sferlazza
(Co-Founder & CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(Co-Founder, President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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