IT Manager, Super
CA$103-136k
Salary dependent on location. Plus equity options
Cashback card & online savings provider
Be an early applicant
Cashback card & online savings provider
501-1000 employees
Be an early applicant
CA$103-136k
Salary dependent on location. Plus equity options
501-1000 employees
Company mission
To create opportunities for everyone to put more money in their pocket.
Role
Who you are
- The ideal candidate is a people-first leader who thrives in fast-paced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability
- 5–7+ years of progressive IT experience, including 2–3+ years in a leadership role
- A solution-focused mindset with excellent communication skills
- Proven ability to evaluate, recommend, and implement enterprise technology solutions aligned with business objectives
- Strong understanding of IT service management frameworks (ITIL, ITSM) and related best practices
- Bachelor’s degree in Information Technology, Computer Science, or a related field
What the job involves
- We are seeking an IT Manager to lead Super.com’s Enterprise IT service team, overseeing global IT support, infrastructure, device management, and service delivery
- This role blends hands-on technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture
- Oversee the digital workplace environment, including device management, identity services, communication platforms, and cloud-based collaboration tools
- Manage and mentor the IT support team, including performance reviews, coaching, and professional development
- Establish and monitor key performance indicators (KPIs) for incident resolution, response times, and customer satisfaction
- Implement IT support policies, procedures, and best practices
- Manage vendor relationships and evaluate third-party service providers
- Drive continuous improvement initiatives to enhance service quality and operational efficiency
- Review and approve escalated technical issues requiring management intervention
- Ensure compliance with information security policies, data protection regulations, and industry standards
- Present regular reports on IT operations, project status, and strategic initiatives
Our take
eCommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with some serious funding to its name, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- Yearly learning & development allowance
- Bi-annual performance & compensation reviews
- Generous equity options
- RRSP & 401k employee contribution plan
- Health, dental, & vision insurance on day one
- Parental leave programs
- Wellness reimbursement
- Supplemental Life Insurance
- Unlimited PTO (yes, really!)
- Recharge days throughout the year
- Permanent remote flexibility
- Work-from-home allowance
- Office in Toronto
Company HQ
SoMa, San Francisco, CA
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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