Tax Manager, Intercom

$155.4-180.6k

+ Equity + All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Senior and Expert level

San Francisco Bay Area

More information about location

2+ days a week in office

The modern customer communications platform

Job no longer available

The modern customer communications platform

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Job no longer available

$155.4-180.6k

+ Equity + All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Senior and Expert level

San Francisco Bay Area

More information about location

2+ days a week in office

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Company mission

Intercom's mission is to make internet business personal.

Job

Company

Role

Who you are

We're seeking someone who thrives in a growth environment, is excited about building and improving processes, and can balance strategic thinking with hands-on execution
We're looking for a collaborative self-starter with strong organizational skills and growth mindset – someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail
5+ years of multinational corporate tax experience in either (both highly desired):
Tax Accounting & Compliance (ASC 740 or IAS 12)
Indirect tax (VAT/GST/Sales Tax)
Professional qualification (CPA, ACA, ACCA, or equivalent), preferred

What the job involves

We are looking for our second tax team member to join our growing organization at an exciting time of expansion
As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers
This role presents a unique opportunity to shape our tax function and improve processes during a period of growth
Working closely with the Director of Tax, you'll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements
The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations
As only the second member of our tax team, you'll have significant visibility and influence on the direction of our tax function
Tax Accounting & Compliance - Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions
Indirect Tax - Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks
Tax Forecast - Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates
Tax Incentives (R&D) - Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner
Special Projects - Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects

Our take

If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.

While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.

Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

41% female employees

-7% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (3.2)

Company

Funding (last 2 of 7 rounds)

Mar 2018

$125m

SERIES D

Apr 2016

$50m

SERIES C

Total funding: $240.8m

Company benefits

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Generous public transport allowance for commuting
Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Open vacation policy and flexible holidays so you can take time off when you need
Work from home opportunities
Health insurance
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Regular compensation reviews - we reward great work
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Company HQ

Financial District, San Francisco, CA

Leadership

Eoghan McCabe

(Co-Founder & CEO)

Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.

Des Traynor

(Co-founder & CSO)

Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)

Ciaran Lee

(Co-founder)

Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.

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