Tax Manager, Intercom
$153-177.8k
+ Equity + All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
More information about location
The modern customer communications platform
Be an early applicant
The modern customer communications platform
1001+ employees
Be an early applicant
$153-177.8k
+ Equity + All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
More information about location
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- We're seeking someone who thrives in a growth environment, is excited about building and improving processes, and can balance strategic thinking with hands-on execution
- We're looking for a collaborative self-starter with strong organizational skills and growth mindset – someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail
- 5+ years of multinational corporate tax experience in either (both highly desired):
- Tax Accounting & Compliance (ASC 740 or IAS 12)
- Indirect tax (VAT/GST/Sales Tax)
- Professional qualification (CPA, ACA, ACCA, or equivalent), preferred
What the job involves
- We are looking for our second tax team member to join our growing organization at an exciting time of expansion
- As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers
- This role presents a unique opportunity to shape our tax function and improve processes during a period of growth
- Working closely with the Director of Tax, you'll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements
- The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations
- As only the second member of our tax team, you'll have significant visibility and influence on the direction of our tax function
- Tax Accounting & Compliance - Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions
- Indirect Tax - Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks
- Tax Forecast - Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates
- Tax Incentives (R&D) - Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner
- Special Projects - Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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