Implementation Manager, Hightouch

Total funding: $172.2m

• Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
• Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
• Wellness: We offer wellness days each quarter
• Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
• Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
• Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
• Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
• Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home

• Forever hungry: We are hungry and ambitious. We celebrate our accomplishments, but we’re never fully satisfied. We’re always figuring out how to collectively push ourselves further and do more. If we think we can grow the company 5x this year, the first question should be “why not 10x?"
• Kindness: We want to create an environment where people feel actively welcomed, encouraged, and supported. People who aren’t kind aren’t tolerated— it’s just not worth it. We intrinsically believe in a deeper kindness as a core value, aside from its obvious benefits to the business
• Efficient execution: Speed matters. We don’t have time for endless deliberation– most decisions are two-way doors. Move fast, adapt quickly. We take inspiration from others and don’t innovate where we don’t need to. We communicate clearly because time is precious. We parallelize to the greatest extent possible
• Compassion: We listen to everyone and try to put ourselves in their shoes, regardless of our initial reaction to what they say. This applies to everyone– customers, prospects, partners, peers, etc
• Impact driven: Everyone should be intrinsically motivated by business impact. We minimize distractions and prioritize our time based on what’s actually impactful to the business. We value people at all levels based on their impact above anything else
• Raising the bar: We have high expectations for performance and believe in having exceptional talent in every position. We understand the value of great people. We look deeper than credentials, prioritize slope over y-intercept, and put in the hard work to find those that truly raise the bar
• Humility: We are humble. Listening is mission critical— we are open to others’ perspectives and ideas. No work is beneath us. We also believe that humility leads to foresight. If we are not grounded and open minded, we blind ourselves from key opportunities and risks in every aspect of business