Senior Cybersecurity Customer Success Manager, SimSpace
$95-155k
+ Opportunity for annual bonuses and equity stock options
More information about location
Cyber security training & insights
Be an early applicant
Cyber security training & insights
101-200 employees
Be an early applicant
$95-155k
+ Opportunity for annual bonuses and equity stock options
More information about location
101-200 employees
Company mission
To work on solutions that drive better cybersecurity across the world to ensure a secure future for us all.
Role
Who you are
- We are looking for: a highly motivated and experienced Senior Customer Success Manager (CSM) located on the West Coast, to join our US-based team
- A strong background in project management is critical
- Exceptional cross-functional communication skills are key to ensuring alignment between customer and partner objectives and internal execution
- Success in this role requires the ability to manage multiple workstreams with precision, foster collaboration across departments, and maintain an unwavering focus on delivering customer value
- Bachelor’s degree in Business, Communications, Cybersecurity, Computer science, or equivalent work experience
- 3+ years of experience with cybersecurity solutions and technical troubleshooting
- 5+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting or similar role with Enterprise and/or Government customers
- Proficiency in CRM (Salesforce) and Customer Success software platforms (Slack, Microsoft tools, Google)
- Detail-Oriented: Demonstrates exceptional attention to detail and precisions in managing customer engagements, project documentation, and cross-functional communication
- Adaptable and Agile: Thrives in a dynamic environment where no two days are the same; able to shift priorities and manage changing customer or internal demands with ease
- Demonstrated Project Management Expertise: Leads complex projects from inception to completion, managing timelines, deliverables, and stakeholder expectations across multiple workstreams
- US citizenship is required
- Willingness to travel approximately 25% - 30% (international travel across Asia/APAC region)
What the job involves
- This individual will play a critical role in supporting our growing customer base across the APAC region
- The ideal candidate is a detail-oriented professional who thrives in fast-paced, dynamic environments and can confidently navigate shifting priorities and customer needs
- As a CSM serving the Asia-Pacific region, you will lead complex initiatives to completion while coordinating with multiple internal stakeholders
- To support customers across time zones, this role requires flexible working hours, typically between 12:00 PM - 8:00 PM Pacific Time, with occasional adjustments for key meetings and customer engagements
- Account Management: Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships
- Project tracking: Leverage your project management experience and demonstrate ownership of scheduling and monitoring tasks cross-functionally
- Onboarding & Training: Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption
- Retention & Renewals: Guide clients through renewal processes, and proactively addressing concerns to secure satisfaction and long-term loyalty
- Cross-Functional Collaboration: Work closely with internal teams to resolve technical issues and align on client priorities, ensuring seamless communication
- Process Improvement: Identify opportunities to enhance the customer journey and contribute to scalable, efficient processes that elevate the customer experience
- Strategic Input: Provide insights to leadership and product teams, influencing strategies that align with client needs and market trends
- Mentorship & Team Development: Mentor junior CSMs, sharing expertise and fostering a culture of collaboration and continuous improvement
Our take
Founded by experts from the US MIlitary’s Cyber Command and MIT Lincoln Laboratory, SimSpace is a cyber training platform that provides users with simulations, training exercises and rehearsals that act as stress tests for the cyber security of tech and its users.
At a time when cybersecurity is becoming a military and corporate priority, SimSpace’s Cyber Force Platform helps train sophisticated tech enterprises, governments and national infrastructure companies to become more resilient. Its comprehensive medley of stack optimisation tools, attack simulations, actionable analysis, and “live fire” exercises are built to both strengthen cybersecurity and increase the efficiency of a company’s tech.
With the founding team's background in the military and government research and development sectors, the company has a good foundation of expertise surrounding its target market. Substantial funding from L2 Point, that was awarded in 2023, will aid its growth as it accelerates expansion into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2023
$45m
GROWTH EQUITY VC
Total funding: $45m
Company benefits
- Insurance: medical, dental, and company-paid vision
- Unlimited PTO
- Equity options at hire and potential for additional based on performance
- Generous employee referral bonus program
- Peloton Interactive Wellness Program
- Semi-flexible hours, with the expectation that you overlap the main part of the day to meet deadlines, collaborate with colleagues and attend key meetings
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
William Hutchison
(CEO)Previously a Senior Military Officer with the US Department of Defense.
Lee Rossey
(CTO)Former Group Leader at MIT Lincoln Lab, and Member of Engineering Staff at L-3 Communications.
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