Senior UX Design Strategist, ServiceNow

• The right candidate is comfortable working with Figma to design interface prototypes to guide the implementation of a configured solution
• ServiceNow experience required
• Research facilitation: Ability to run effective user sessions as well as workshops
• Design execution: Full design lifecycle experience
• Enterprise platform design: Providing design guidance that considers the benefits and constraints of enterprise software
• Design leadership: Running implementations, new product development, or similar
• Command of design basics: readability, iconography, color, and spatial relationships
• Familiarity with collaboration, design, and prototyping tools such as Figma, Sketch, Adobe XD, FigJam, Miro, Mural, and Adobe Photoshop / Illustrator
• Consulting skills: Previous consulting experience
• People leadership and stakeholder management: (regardless of management experience) Leading peers and stakeholders through projects; setting/managing expectations, strong communications, conflict management/resolution
• Growth mindset: Always be learning and willing to learn and tackle new challenges and opportunities
• Critical thinking – superior problem-solving and analytical skills, take a user-focused, research-driven approach to balance user needs, stakeholder goals, and platform capabilities
• Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders
• Excellent communication and presentation skills

Desirable

• Be a core part of a new team we are building in Chicago
• The role of the Senior UX Design Strategist – Impact is part of ServiceNow Impact, our newest product
• ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value
• As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience
• They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users
• You will act as the ServiceNow subject matter expert and bring UX best practices and strategies to help customers achieve their goals
• We have high expectations and a career at ServiceNow means challenging yourself to always be better
• Discovery activities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution
• Assessing the usability of an implemented solution through usability testing techniques and expert reviews
• Recommending platform-specific solutions in collaboration with Impact colleagues
• Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders
• Articulating design concepts and solutions to technical and non-technical stakeholders
• Thought leadership - ability to lead, influence & mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment
• Plan, facilitate, and co-deliver design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Develop and maintain strong working relationships with other teams
• Mentor resources and peer review work