1st Line Support Engineer, Darktrace
$60-70k
4+ days a week in office
AI cybersecurity solutions
Job no longer available
AI cybersecurity solutions
1001+ employees
Job no longer available
$60-70k
4+ days a week in office
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- 1-2 years’ experience in 1st Line Support
- Strong attention to detail
- The ability to conduct yourself in a professional manner and have excellent oral and written communication skills
- Be able to demonstrate an ability to problem solve, to break down and resolve issues in environments that they may not be familiar with
- Strong organizational skills
- Be able to work as part of a team and independently
- Familiarity with MacOS & Windows devices
- Follow and maintain our IT Values:
- Provide a service the business can be proud of
- Think outside the box to deliver only the best solutions in an efficient and effective way
- Be consistent
- Security first, always
- Be outstanding in all IT support
What the job involves
- Provide first line support for the global offices in the most efficient and friendly manner possible
- Collaborate with all other teams across the globe to ensure that world class support and service is delivered
- Resolve technical issues via the ticketing system, telephone, email and remote support
- Ensure that troubleshooting is done for issues that continue to occur and resolve
- Install, modify, configure, troubleshoot, and update computer and mobile phone hardware and software, including OS, independently
- Ensure that Service Level Agreements are met and that proactive updates are given to end users on the status of their requests
- Handle shipping requests made by the IT department, including organizing shipping of hardware for new hires, and liaising with ex-staff to ensure the return of all Company Assets to main HQ locations
- Maintain an inventory for company IT assets
- Keep track of stock levels and order hardware for storage
- Ensure that the internal asset register is monitored and updated with the status of devices both inbound and outgoing
- Provide assistance with new hire onboardings and ensure that all new members of staff are comfortable with the tools and equipment provided to them
- Check that shipped devices are correctly built prior to shipping
- Contribute to effective staff exists and ensure that the exit process is followed
- Manage the administration of Active Directory / Microsoft Exchange
- Customer satisfaction is critical to this role and engineers should ensure that Darktrace’s high standards of service delivery are met
- Research and create technical procedures training manuals and train computer users
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company HQ
Cambridge, UK
Articles
Leadership
Poppy Gustafsson
(CEO)Previously a Corporate Controller at HP, a Fund Accountant at Amadeus Capital Partners and an Assistant Manager at Deloitte.
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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