Technical Program Manager, Suki
$150-180k
Salary shown for California, other locations may vary
Ambient clinical intelligence for documentation, revenue cycle & reasoning
Be an early applicant
Ambient clinical intelligence for documentation, revenue cycle & reasoning
201-500 employees
Be an early applicant
$150-180k
Salary shown for California, other locations may vary
201-500 employees
Company mission
To help clinicians focus on what matters most: their patients.
Role
Who you are
- 8+ years of enterprise customer facing experience within healthcare SaaS
- 5+ years of technical program or project management experience
- Technical understanding of software development kits (SDKs), cloud services, EMR integration and SaaS solutions
- Strong knowledge of APIs and healthcare data standards
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Creative problem solving skills
- Strong clinical background with understanding of medical documentation and clinical workflows
- Proficient in Google Suite, JIRA
What the job involves
- As Technical Program Manager, your primary role is to drive the successful technical integration of Suki with our major health system and health technology clients
- You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki’s integration delivers exceptionally well on key success metrics
- You will partner with your Suki colleagues to optimize on-time delivery and resolve technical challenges. Throughout each client deployment, you will guide technical stakeholders through the steps needed to establish a seamless integration between Suki and their EMR
- Besides guiding the integration process, this individual will be responsible for testing the integration and green-lighting each integration stage, escalating issues when needed. As Suki’s resident expert on its integrations, you will establish and maintain internal and external-facing documentation detailing the integration requirements and process for each EMR with which Suki integrates
- Partnering with a Customer Success team member, you will be the technical point person for each integration and as the client-facing technical resource, set expectations for the client to identify and engage with the technical resources necessary for a successful integration with their EMR
- Internally, this entails close collaboration with Engineering to solve technical challenges and develop/maintain robust test plans which will support proactive discovery and resolution for potential issues before go-live
- Similarly, this individual will also be tightly aligned with Product to share new EMR constraints, gaps and learnings that will help keep our products up to date. You will also educate your Suki colleagues on each integration’s best practices, requirements, and key points of differentiation
- You will collaborate extensively with our Customer Success, Product, Engineering & Support teams and serve as the voice of the customer by reporting on the status of deployments and potential technical issues. You will also identify areas for optimization in Suki’s integration process
- As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction
- You will also engage with EMR vendor partners and Suki’s Engineering and Product teams to streamline the technical integration between Suki and EMRs for both existing and future capabilities. You are excited to join the fast-moving Suki team, and committed to excellence!
- Program Management: Establish and maintain deployment project plans, ensure cross-functional resources required to support deployments are in place, regularly report on deployment progress, and escalate potential issues. You will also identify opportunities for improvement in the deployment project plan and drive process improvements to achieve on-time delivery and high client satisfaction, including but not limited to establishing escalation roles and responsibilities
- Technical Skill: You will need to have an understanding of SDLC and become an expert in our products and their integrations. You will also know how to establish and drive repeatable and efficient processes for integrating with our customers’ EMRs and our partners’ platforms
- Leadership: You will drive action in cross-functional settings and influence stakeholders both internally and externally
- Integration Subject Matter Expert (SME): You will need to develop a deep understanding of our product and how it integrates with our customers’ EMRs and partners’ platforms. You will be able to translate that into education to our enterprise clients and platform partners
- Organization: Utilize JIRA for issue reporting, status, escalation, and task management in collaboration with the Engineering team
- Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues
- Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact
- High-Accountability: You can be counted on to consistently deliver high-quality work
- User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service
- Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes
- Travel: You are willing to travel as needed to deliver and validate our integrations
- Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US
Our take
Medical practitioners spent a heap of time on administration, reducing the time they have to administer care or make clinical decisions. Suki aims to solve this problem by delivering an ambient clinical intelligence system that captures patient conversations and generates high-quality notes to assist with documentation, billing and decision-making.
Suki integrates with major EHR systems, transforming the conversations it records into information that is used to automatically populate forms and paperwork. This massively reduces time spent notetaking, empowering practitioners to increase the time spent with patients by around 12%. On top of this, Suki can also translate this information into structured, billable information - and leverage accredited data to assist with diagnosis and care pathway decisions.
This complete approach to reducing the administrative burden on healthcare practitioners has earned the company much praise and attention. It has raised considerable funding that it has used to expand its customer base through partnerships with health systems and medical groups, as well as investing in enhancing its offering through regular product updates and upgrades.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company HQ
Staumbaugh Heller, Redwood City, CA
Leadership
Punit Singh Soni
(Founder & CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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