Desktop Support Engineer, Veeam
Executive Technical Support
$94.1-156.8k
5 days a week in office (San Jose, CA)
Data backup & recovery platform
Be an early applicant
Data backup & recovery platform
1001+ employees
Be an early applicant
$94.1-156.8k
5 days a week in office (San Jose, CA)
1001+ employees
Company mission
To empower every organization to not just bounce back from a data outage or loss but bounce forward.
Role
Who you are
- Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; or7+ years of equivalent professional experience
- 4+ years of dedicated experience providing technical support to C-level executives and executive assistants
- Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms
- Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies
- Hands-on experience with enterprise ITSM ticketing systems
- Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces
- Experience with installation, cabling, and maintenance of office technology equipment
- Ability to lift and transport equipment up to 50 lbs
- Exceptional customer service orientation with polished communication skills
- Ability to work independently with minimal supervision while maintaining accountability
- Strong analytical and problem-solving abilities with a persistent, solution-focused mindset
- Excellent written, verbal, and presentation skills suitable for executive-level interactions with discretion and professionalism when handling confidential information
- Calm demeanor and methodical approach when managing high-pressure or sensitive support situations
What the job involves
- Provide exceptional, white-glove technical support to executive leadership, their teams, and other VIP stakeholders, ensuring seamless technology experiences crucial for business operations. This role requires being onsite five days a week
- Deliver exceptional technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy
- Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed
- Offer on-site presence for executive meetings, conferences, and special events when required
- Manage audio/visual setup and troubleshooting for executive presentations and video conferencing
- Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews
- Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment
- Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff
- Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities
- Manage and prioritize support inventory to ensure executive technology needs are anticipated and met
Our take
The increasing reliance of businesses on data and the growing volume of data generated make organisations more vulnerable to cyberattacks. Veeam is a leading provider of backup, recovery, and data management solutions, focusing on simplifying backups for virtual machines, achieving any recovery objective, maximising investments, and reducing management overhead.
Veeam continuously introduces product updates, recently including cloud-native solutions to protect data across AWS, Azure, and Google Cloud. The company currently safeguards data for over 400,000 customers worldwide, including over 80% of the Fortune 500 and 70% of the Global 2,000, with clients like Fujitsu, Siemens, and VW.
Its acquisition by Insight Partners in 2020 enables Veeam to expand into new markets, fueling its continued growth. Veeam is poised to remain a leader by driving industry innovation and staying ahead of increasingly sophisticated cyberattacks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Jan 2019
$500m
GROWTH EQUITY VC
Total funding: $500m
Company benefits
- Unlimited paid time off, plus 3 global VeeaMe Days for self-care
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage from day one
- Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
- 401(k) retirement plan with matching contributions up to annual limits
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
Company HQ
Lakeview, Kirkland, WA
Leadership
Anand Eswaran
(President & CEO)Former President and Chief Operating Officer at RingCentral, Founding Advisory Board Member of the Technology Services Industry Association (TSIA), and former Corporate Vice President (various departments) at Microsoft. Previous Vice President of Global Services at SAP (Executive), Hewlett-Packard, and Vignette Corp.
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