Customer Experience Representative, Brevo
$45-50k
More information about location
3 days a week in office
Digital marketing platform
Be an early applicant
Digital marketing platform
501-1000 employees
Be an early applicant
$45-50k
More information about location
3 days a week in office
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- We are currently seeking enthusiastic Customer Experience representatives in North America who excel in technical support and can effectively translate our clients' business needs into practical use of our platform
- Excellent written and spoken communication skills in English. Additional languages are a plus
- Customer-focused with the ability to build strong customer relationships and instill confidence
- At least 1+ year of experience in customer service
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework
- Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms
- Adaptable and productive in a hybrid setup: 3 days in the office, 2 days from home
What the job involves
- Our Customer Experience team is instrumental in supporting our users every step of the way
- Manage and resolve daily client tickets via email and phone in a timely and professional manner
- Answer all incoming client calls with professionalism, using the appropriate tone
- Ensure that clients’ questions and problems are addressed properly and in a timely manner
- Handle challenging customers and escalate complex issues outside of the department when necessary
- Strive to provide all customers with an exceptional experience by going above and beyond their expectations
- Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
- Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API
- Please note: This is a PST role based in Austin, Texas; working hours will be from 10 AM to 7 PM CST
Application process
- Pre-screening Interview: Chat with our Talent Acquisition Partner to learn more about Brevo and for us to get to know you better
- Hiring Manager Interview: Meet with our Team Leads to dive deeper into the role and your experience
- Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong customer relationships. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions focused on enterprise-level businesses, Brevo serves both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers, including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$163.4m
SERIES B
Sep 2017
$35.9m
SERIES A
Total funding: $200.8m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(Founder & CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(Chairman of the Advisory Board)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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