Renewals Manager, Docker
East
$132-165k
OTE
Offers Equity
More information about location
App development platform
Be an early applicant
App development platform
501-1000 employees
Be an early applicant
$132-165k
OTE
Offers Equity
More information about location
501-1000 employees
Company mission
To increase the time developers spend on innovation, and decrease the time they spend on everything else.
Role
Who you are
- Bachelor's degree in business, marketing, or a related field
- 4+ years of experience in a sales or account management role preferably in a SaaS company, but not required
- Experience working with Mid Market and Enterprise level accounts
- Strong communication and negotiation skills
- Ability to build strong relationships with customers
- Proactive and able to manage multiple accounts simultaneously
- Experience with Salesforce or other CRM tools is a plus
What the job involves
- As a Renewals Account Manager at Docker, you will be responsible for driving the renewal process for our customers, ensuring that they continue to see the value in our products and services. You will work closely with our sales team and customers to identify opportunities for upselling and cross-selling, and to negotiate and close renewal contracts
- A successful Renewals Account Manager at Docker will be able to build strong relationships with customers and communicate effectively with both technical and non-technical stakeholders. They will have a deep understanding of our products and services, and be able to articulate the value that we provide to our customers
- They will be proactive and able to manage multiple accounts simultaneously, while also being able to identify and prioritize opportunities for upselling and cross-selling
- Manage the renewal process for a portfolio of customers, ensuring timely and accurate renewals
- Build strong relationships with customers, and identify opportunities for upselling and cross-selling
- Negotiate and close renewal contracts, working closely with our sales team
- Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our customers
- Collaborate with cross-functional teams to ensure that customer needs are met and issues are resolved
- First 30 days:
- Onboarding and training on Docker's products and services
- Introduction to the Renewals team and cross-functional teams
- Review of current customer portfolio and renewal pipeline
- First 90 days:
- Management of a portfolio of customers and renewals
- Identification and pursuit of upselling and cross-selling opportunities
- Collaboration with cross-functional teams to resolve customer issues and meet customer needs
- One-year Outlook
- Continued management of a portfolio of customers and renewals, with a focus on driving customer satisfaction and revenue growth
- Identification and pursuit of strategic opportunities for upselling and cross-selling
- Active participation in cross-functional projects to improve the customer experience
Our take
Docker supplies a hub and desktop solution to simplify the workflow of app development teams. Originally known for popularising the idea of containerising software, it saw itself outpaced by Kubernetes. However, the company has identified a problem with the growing complexity of containerisation, with some apps consisting of dozens or even hundreds of containers - which is what it now addresses.
Docker has had a difficult time in the recent past, with 2019 seeing it sell off its enterprise business, reduce its workforce by hundreds, and change its leadership team. As a well known brand and ecosystem for containerisation, however, it aims to lure developers back to its product as well as to take advantage of the growing global demand for app development.
Returning to focus on developers rather than large companies was certainly a gamble, but one that seems to have paid off. The company has returned to profitability and raised Series C funding in 2022, which is cited to fund hiring new talent, ramping up its business, and continuing to develop and refine its product. It's also embarked on a series of acquisitions to bolster its business, with speculation mounting about its possible sale in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2022
$105m
SERIES C
Mar 2021
$23m
SERIES B
Total funding: $498m
Company benefits
- 100% company paid medical premiums for employees and dependents
- Flexible Time Off Policy
- “Whaleness” Days — At least 1 company wide day off per month
- Employer Paid Holidays
- Generous Maternity and Parental Leave
- Home Office Set Up Budget
- Monthly Technology Stipend
- Training Allowances
- Life and Disability Insurance
- Retirement Plans
- Virtual and In-Person Social Events
- Docker Swag
- Quarterly Hackathons
- Virtual Coffee with Co-Workers
Company HQ
China Basin, San Francisco, CA
Leadership
Don Johnson
(CEO)Previously Executive Vice President of Infrastructure at Oracle, was a Principal Engineer at Amazon and a Lead Software Engineer at RealNetworks.
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