Head of Function, Customer Outcomes, Regulatory & Data Controls, Lloyds
Plus an annual performance-related bonus & Share schemes including free shares
More information about location
2-5 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
Plus an annual performance-related bonus & Share schemes including free shares
More information about location
2-5 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- 10+ years expertise in enterprise risk, control, and regulatory frameworks, with accountability for setting control strategy and embedding effective controls across complex, end‑to‑end business processes at scale
- Strong commercial and strategic foresight, with a clear understanding of business drivers, financial performance, and the impact of control decisions on growth and value creation
- Proven experience owning and leading data‑led control management at an enterprise level, including optimisation, automation, control transformation, and Control by Design
- Confident strategic decision‑maker, able to balance risk appetite, customer outcomes, regulatory expectations, and cost‑of‑control considerations
- Credible senior partner to ExCo leaders, Risk Owners, Control Owners, and specialist risk teams, with influence across all lines of defence
- Accountable for setting standards for risk and control process mapping, documentation, governance, and insight‑led reporting to senior forums
- Highly effective communicator, able to distil complex risk and control issues into clear strategic recommendations, decision papers, and executive‑level actions
- Strong leadership track record in building, leading, and evolving high‑performing teams and centres of excellence within risk, control, or assurance environments
- We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply
What the job involves
- This is a senior leadership role at the heart of Business & Commercial Banking, with real accountability for customer outcomes, regulatory delivery, and control effectiveness
- You’ll shape how risk is managed at scale, modernise the control environment through data and automation, and enable safe, sustainable growth across the business
- A senior leadership opportunity has arisen within the Business & Commercial Banking (BCB) Chief Controls Office to lead Customer Outcomes, Regulatory & Data Controls team. This is a fantastic opportunity to gain experience at the heart of one of the UK’s largest financial services companies
- This role provides thought leadership and direction on the effective implementation of the first line of defence model, supporting the business to grow safely, ensure good customer outcomes and improve. the control environment through data and automation
- You’ll lead the approach to optimising and automating the control environment, embedding control by design and ensuring the control framework continues to evolve in line with business strategy, regulatory expectations and customer needs
- Leading a team of c90 colleagues to embed BCB’s control strategy including data, regulatory, conduct, and people controls
- Deliver BCB’s Resetting Risk implementation plan
- Ensure robust risk governance by leading on BCB’s Executive Risk Committee and executive reporting
- Optimise and modernise the control environment through data and automation
- Own actions arising from Risk & Control Self Assessments (RCSAs), developing mitigation plans‑ and managing them through to resolution, sharing findings with key partners
- Ensure compliance with the FCA’s Consumer Duty through data-led‑ monitoring and customer communications
Application process
- End Date: May 11, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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