Workplace Experience Program Manager, Gusto
$119-147k
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$119-147k
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- The ideal candidate brings a strong background in events, internal communications, and workplace culture initiatives, along with a proactive, service-oriented mindset
- 5+ years of experience in workplace experience, event planning, internal communications, and program development and management
- Proven ability to manage multiple programs and priorities with strong attention to detail and follow-through
- Experience executing events from concept to completion in fast-paced, dynamic environments
- Excellent communication and stakeholder management skills across all levels of the organization
- High emotional intelligence, a hospitality-first mindset, and a passion for building inclusive workplace experiences
- Proficiency in Google Workspace and collaboration platforms such as Slack, Notion, and Claude
- AI fluency is core to how we work at Gusto, not a nice-to-have. Every team member is expected to actively move from AI-aided work toward AI-delivered, human-overseen outcomes — using tools like Claude and MCPs daily to draft communications, process requests, analyze data, and reduce manual work
- You've rewired how you work around AI, not just layered it on top. Your workflows look meaningfully different than they did six months ago, you've built habits that automate real portions of your work, and you actively share those workflows and skills with your team
What the job involves
- The Workplace Experience Program Manager is a key member of the Workplace Experience team, responsible for delivering engaging, high-impact programs that foster a connected, inclusive, and memorable workplace environment
- This role manages the planning and execution of on-site events, employee engagement initiatives, and workplace experience programs, serving as the primary point of contact for Environment (ENV) events and day-to-day experience communications
- Develop, execute, manage and evolve office experience programs that enhance day-to-day employee interactions with the workplace; including reception and visitor experience, onboarding touchpoints, space planning coordination, swag management and other in-office services that contribute to a welcoming, efficient, and community-driven environment
- Align experience initiatives with company values in partnership with People, Community Team, IT, and Communication teams
- Develop activations and calendars for cultural moments, seasonal celebrations, and employee appreciation initiatives for all of office sites
- Design, manage, and continuously improve office experience feedback programs — including pulse surveys, feedback channels, and post-event check-ins — to capture meaningful input from Gusties across all office locations
- Use AI tools to automate survey distribution, analyze feedback trends, and surface insights — reducing manual synthesis time and enabling faster action on Gustie input, and translate findings into actionable improvements that elevate the in-office experience
- Build automated workflows (e.g. via Claude + MCPs) to manage swag inventory tracking, onboarding touchpoint reminders, or visitor experience logistics
- Serve as the point of contact for all Environment (ENV) event programming at assigned sites
- Manage all event intake requests, facilitating room booking, catering, set-up and other related event logistics
- Coordinate all scheduled events with Site leads ensuring all parties have a clear understanding of logistics, timing and responsibilities
- Partner in planning aspects, based on individual event type, ranging from simple to full scale planning
- Maintain a central calendar of all site-based events and activations, ensuring visibility, resource availability, and minimal disruption to daily operations
- Develop and maintain standardized processes and documentation, including event request forms, run-of-show templates, budget tracking tools, and post-event feedback surveys
- Leverage AI to automate event intake triage, room booking confirmations, and run-of-show generation from standard templates — minimizing manual coordination overhead
- Use automated workflows to track event budgets, send pre/post-event comms, and compile feedback summaries without manual assembly
- Manage localized workplace communications, including digital signage, Slack channels, email, and experience updates
- Collaborate with Internal Communication and Community and Inclusion (C&I) teams to amplify internal messages and programming
- Serve as a key liaison between reception/front-of-house staff and the broader employee population, ensuring timely and consistent communication of office happenings, logistics, and resources
- Track feedback and metrics on communications and engagement to inform continuous improvement
- Use AI tools to monitor engagement metrics across communication channels and auto-generate performance summaries for continuous improvement
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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