Account Manager, Superhuman
Mid-Market
$150-185k
OTE
$90-111k
BASE
+ Stock options
Speedy email experience
Be an early applicant
Speedy email experience
101-200 employees
Be an early applicant
$150-185k
OTE
$90-111k
BASE
+ Stock options
101-200 employees
Company mission
To provide the fastest email client in the world.
Role
Who you are
- Experience: You have 1+ years of experience as an account manager in a seat-based SAAS organization and 3-5 years of experience selling SAAS
- Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise
- Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment
- Relationship Builder: You place a high value on building strong relationships internally and externally
- Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow
- Start-to-Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company
- Cares deeply, challenges directly: You discuss and debate ideas openly
- Bias to action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth
- Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada
What the job involves
- The primary goal of the Account Manager (AM) is to drive revenue growth in our contracted Superhuman customers
- You’ll be responsible for planning, testing new strategies and forecasting accurately in your book of business
- You’ll build strong relationships with Superhuman customers, identify new use cases, deeply understand customer motivations and create tangible value in your accounts
- Own the relationships a book of business of 100+ mid-market accounts
- Create a comprehensive and strategic account plan for each fiscal quarter
- Forecast your monthly, quarterly, and annual sales attainment accurately
- Exceed sales quota
- Help customers achieve their strategic goals by:
- Uncovering customer pain points
- Mapping custom solutions to alleviate their pains
- Teaching industry insights & email productivity best practices
- Communicating ROI
- Multithreading across the key influencers and decision-makers
- Closing annual and multi-year deals
- Partner closely with Customer Success Managers (CSMs) to:
- Conduct consistent value reviews with customers
- Identify potential areas of expansion in key accounts
- Get Superhuman in the hands of key personas at target accounts
- Drive activation and engagement
- Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey
- Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customer’s business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams
- Nurture customer decision-maker relationships and become a trusted advisor
- Be intellectually curious, creative, collaborative, team-oriented, honest, and seek to improve by 1%+ every day with a growth mindset
Our take
We spend a staggering upwards of 3 hours a day buried in our emails. The majority of us are used to legacy giants like Gmail or even Hotmail. Superhuman recognizes that our email UX could just be a lot more beautiful and efficient, and have integrated smart features like “unsend” so we never have to suffer the embarrassment of another typo.
Although standing out in a market of free services (they charge a $30 per month fee), Superhuman commanded a waiting list of over 250,000 during its beta testing phase.
With more than $100 million in overall funding from firms like Andreessen Horowitz and First Round Capital, Superhuman is setting trends in emerging enterprise software with both its design and go-to-market strategy. They’ve managed to steal an audience from the big players by giving users something beautiful and more streamlined to work with. Its 2024-released feature is a testament to this, which generates instant reply suggestions for emails that are smart, context-aware and efficient.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2021
$75m
SERIES C
May 2019
$34.4m
SERIES B
Total funding: $109.4m
Company benefits
- Friday wins: a weekly event where entire teams gather to share what they have accomplished during that week
- Super buddies: in your first week you are paired with an experienced team member outside your team to help you settle and show you the ropes
- Lunch roulette: Every Wednesday, teams are split into random groups of two or three to grab lunch outside the office
- 401k
- Flexible parental leave
- $3000 per year towards your professional development
- Allyship education program to help build your best self
- Custom MacBook Pro
- $3000 budget for workstation setup
- All your lunches catered or expensed
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses
- Work from home opportunities
- Health insurance
Company values
- Creative delight
- Be intentional
- Remarkable quality
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Rahul Vohra
(CEO & Co-Founder)Before founding Superhuman, Rahul was a Technical Advisor for BOLDstart Ventures, which provides seed and first-round funding to early-stage internet companies. Rahul has also been an investor in Partender, sendwithus, EasyPost, Placer and YesGraph.
Conrad Irwin
(CTO & Co-Founder)After founding Rapportive, which added context and transparency to emails, Conrad worked as a Senior Software Engineer for Linkedin. Before co-founding Superhuman, they were the VP of Engineering for Bugsnag, an automatic crash detector for web and mobile apps.
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